Kolawole Victor

Customer-focused and detail-oriented remote-support candidate with strong written and spoken English, a patient communication style, and a commitment to resolving customer issues clearly and professionally. Skilled in responding to customer questions, organizing follow-ups, maintaining accurate information, and handling multiple tasks calmly. Seeking to contribute to TalentPop App by providing kind, helpful support through chat, email, and phone.

Customer Support & Virtual Assistant at Independent Practice Projects (2024-04 – Present)

• Respond to customer-style enquiries using clear, warm, and professional written communication.
• Practice resolving common e-commerce support scenarios, including product questions, order tracking, delivery delays, returns, and refunds.
• Organize customer requests, notes, and follow-up actions to ensure that no issue is missed.
• Create accurate documents, summaries, and spreadsheets using Google Workspace and Microsoft Office.
• Apply a calm, empathetic approach when handling complaints or urgent customer concerns.
• Build familiarity with customer-support workflows, including ticket categorization, escalation, and resolution follow-up.
• Learn new digital tools quickly and work independently in a remote environment.

National Diploma – Federal Cooperative College (2021)