
Customer Care Officer / Compliance Officer / Transactions Officer
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To play a crucial role in the foregoing of a most productive, efficient and dynamic organization by exhibiting professionalism, integrity, team playing skills, resourcefulness, responsible attitude and working smart to meet organizational goals and promotion of interpersonal relation.
Customer Care Officer / Compliance Officer / Transactions Officer and Account Manager at Guarantee Trust Bank (2011-03 – Present) • Customers information Services on new products uses advantage and disadvantages • Tellering, posting • Cash handling, ensure that customers cash are physically okay and not mutilated • Transaction service officer, handles cash deposit for customer and also ensure that posting are done instantly to meet with the TAT turn around time • Swift handlings like transfer to other countries, payment of publications and seminars • Compliance Officer, ensuring that every officer does their jobs effectively and on time, in line with the laid down rules and regulations, which in this case is known as SOP, Standard Operation Procedures • Sending of reports, this is another integral part of the job to keep management updated on the daily activities • Email handling, ensuring that both internal and external mails are responded to promptly to avoid any service failure • Account manager, customer relationship, account opening, loan application, fixed deposits, theobarth global foundation account manager Regional Coordinator in Kano at SWEET MOTHER INTERNATIONAL (SMI) NGO (2010-01 – 2010-12) • Organizer • Trainer • Coordinator • Data collections • Procurement Customer Care Officer / Data Clinic Officer at STARCOMMS COMMUNICATIONS PLC (2007-02 – 2009-01) • Sim Swap Handling • Modem Installations Manager at TRADESYS PHOTOLAB (2009-02 – 2010-12) • Enforcement of Management policy, interpretation and rebranding the image of the studio • Provide aids in designation position as well as providing grounds for promotion • Provide professional, financial advice on staff development • To evaluate the performance & productivity
Bsc in Business Management and Administration – University of Maiduguri (2014-01 – 2018-12)
Cisco Certified Network Associate in CCNA – Bayero University Kano (2011-01 – 2011-12)
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Diploma in Computer Application with internet – HiiT Kano (2010-01 – 2010-12)
Diploma in Programming language and Data analysis – NiiT Kano State
Diploma in Computer Science and Statistics – Kano State polytechnic (2007-01 – 2007-12)
Senior Secondary School Certificate in O'levels – Success Secondary School Umarari