Latifatu Aluede

Goal-oriented, highly diligent and commercially minded General Manager, entrepreneur and hospitality professional with over 14 years of progressive experience across hospitality, business operations, project management, interior design and property-related services. Known for dedication to hospitality operations, strong customer service, operational discipline and the ability to take ownership of responsibilities from planning through execution. Experienced in managing people, budgets, vendors, projects, client relationships and day-to-day business operations.

Founder of YL Design & Properties, with hands-on experience delivering interior projects, coordinating property operations and managing 10–15 Airbnb/short-let properties within and outside Lagos. Adaptable, resourceful and comfortable working in demanding environments where professionalism, attention to detail, accountability and consistent delivery are essential.

Founder / General Manager / Project Manager - YL Design & Properties - Lagos, Nigeria

(2019-01)

Founded and continue to lead an interior design and property services business, overseeing strategy, business development, budgeting, operations, staffing, client relationships and project delivery.

• Manage projects from initial client brief and scope definition through budgeting, procurement, contractor coordination, quality control, site supervision and final handover.
• Manage pricing, project budgets, procurement decisions and project costs with close attention to value, timelines and profitability.
• Recruit, brief, coordinate and supervise artisans, contractors and suppliers while maintaining agreed quality and delivery standards.
• Develop client proposals, presentations and marketing materials; manage client relationships from lead generation through execution and after-service communication.
• Coordinate property-related assignments including furnishing, presentation, setup and operational readiness.
• Managed and coordinated approximately 10–15 Airbnb/short-let properties within and outside Lagos, supporting setup, interior presentation, vendor coordination, maintenance follow-up, client communication and operational readiness.
• Provide practical business guidance and coaching to independent clients and emerging entrepreneurs on business structure, operations, customer service and execution.

Interior Design Trainee — Professional Training - MAVIN Estate Schools - Lagos, Nigeria

(2018-01 - 2019-12)

Completed a one-year structured practical training programme covering space planning, design concepts, material selection, furniture and finishing coordination, and practical site/project execution.

• Gained hands-on experience translating client requirements into functional and aesthetically considered interior solutions.

Hotel Manager — Lekki & Surulere Branches - Orchard Hotel - Lagos, Nigeria

(2015-12 - 2018-06)

Managed day-to-day hotel operations across two branches, with responsibility for staffing, guest services, administration, service standards and operational coordination.

• Supervised and supported multi-department teams, maintaining professional service delivery, accountability and operational discipline.
• Handled guest relations and operational issues promptly, protecting customer satisfaction and the reputation of the hotel.
• Coordinated activities across two locations while maintaining consistency in service standards and supporting business objectives.
• Built a reputation for dedication to hospitality, hands-on leadership, guest experience and daily operational problem-solving.

Front Office Manager - Lekki Oxford Hotel - Lagos, Nigeria

(2014-01 - 2015-12)

Managed front-office operations, reservations, guest relations and daily front-desk service delivery.

• Supervised front-desk staff, coordinated shifts and maintained professional customer-service standards.
• Resolved guest concerns and operational issues with tact, professionalism and a solution-focused approach.

Marketing Manager / Marketing Executive - Hotel The Island - Victoria Island, Lagos

(2012-08 - 2013-11)

Supported marketing, sales and business-development activities focused on client acquisition, relationship management and revenue opportunities.

• Built and maintained client relationships while identifying opportunities to improve customer engagement and business visibility.
• Worked with internal teams to support service delivery and strengthen commercial activities.

B.Sc. - Computer Science - Benson Idahosa University (BIU)

Senior Secondary Education / NECO Certificate - Eminent Secondary School

First School Leaving Certificate - Army Children Primary School