Laura Nwankwo

A customer-focused and proactive graduate with experience in customer service and hospitality management. Skilled in communication, relationship management, problem-solving, teamwork, and delivering excellent customer experiences. Seeking an opportunity to contribute to a reputable organization by providing exceptional customer service while building a successful and rewarding career.

Customer Service Officer - UBA Bank

(2021-01 - 2022-12)

• Assisted customers with account enquiries and banking services.
• Resolved customer complaints professionally.
• Supported daily branch operations.
• Maintained confidentiality of customer information.

Hospitality Manager - Benclinton Suites - Delta State

(2023-01 - 2026-12)

• Supervised daily hotel operations.
• Managed customer relations and resolved complaints.
• Coordinated staff activities.
• Maintained high standards of service delivery.

B.Sc. - Political Science - Abia State University (2020-01)

WAEC - Classical International School, Kaduna (2015-01)

First School Leaving Certificate - Classical International School, Kaduna (2009-01)