Lawal Olashile

Detail-oriented and highly organized Administrative and Data Entry Professional with proven experience in front desk operations, customer service, data management, and office administration. Skilled in accurately processing high volumes of data, maintaining meticulous records, managing customer inquiries, and supporting daily business operations. Experienced in handling pharmacy sales and purchase invoice entries across multiple branches using Zoho Books, coordinating corporate administrative activities, tracking payments, and providing excellent client service.

Recognized for accuracy, professionalism, strong multitasking capabilities, and the ability to work effectively both independently and within collaborative teams.

Front Desk / Data Entry Officer at LN Outsourcing Limited (2024-08 – Present)

• Serve as the primary point of contact for clients, visitors, and staff, providing professional reception and customer service support.
• Answer and direct phone calls to the appropriate departments.
• Perform daily data entry of pharmacy sales invoices for nine branches using Excel, Zoho Books, and Intalia, ensuring accurate and timely updates.
• Verify data integrity and maintain organized digital records for sales, purchases, and operational activities.
• Collaborate with branch personnel to resolve data discrepancies and ensure accurate financial reporting.
• Prepare, update, and maintain spreadsheets, reports, and official business records.
• Ensure a clean, organized, and professional environment for visitors and clients.
• Schedule appointments, and assist with day-to-day administrative tasks.
• Monitor and manage prepaid electricity meter accounts to ensure timely recharges and uninterrupted business operations.

Customer Service / Administrative Assistant at Cophild Ventures (ICT Training Center) (2023-12 – 2024-07)

• Coordinated student communications by contacting and scheduling participants for training programs.
• Responded to inquiries from students and clients, providing detailed information about training programs and services.
• Managed training and professional exam registrations while maintaining accurate student databases.
• Invigilated professional examinations, ensuring strict compliance with examination guidelines and procedures.
• Organized and coordinated catering and refreshments for staff and participants during corporate training sessions.
• Monitored outstanding student payments and followed up on overdue balances through professional phone reminders.
• Maintained accurate attendance records for training sessions and examinations.
• Managed office inventory levels to ensure the constant availability of essential office materials and supplies.

Cashier at L'epicerie International Fine Limited (Supermarket) (2022-09 – 2023-10)

• Processed customer payments accurately using cash, POS terminals, and bank transfers.
• Issued receipts and maintained accurate logs of daily financial transactions.
• Balanced cash drawers at the beginning and end of each shift.
• Handled customer inquiries and resolved payment-related discrepancies professionally.
• Recorded sales transactions and prepared daily cash-flow reports for management review.
• Assisted customers with product information to facilitate purchase decisions.
• Maintained a clean, organized, and efficient checkout area.
• Verified prices, discounts, and promotions before processing transactions.
• Ensured strict compliance with company cash-handling policies and security procedures.

Call Center Agent / Customer Service Representative at Multichoice Group (2020-08 – 2021-04)

• Handled inbound and outbound calls professionally and courteously to resolve customer inquiries.
• Responded to customer complaints and requests, providing accurate product information and effective solutions.
• Maintained detailed records of customer interactions, transactions, and follow-up activities in the CRM database.
• Resolved customer issues efficiently to ensure a positive service experience.
• Escalated complex operational issues to the appropriate department when necessary.
• Followed up with customers to ensure their concerns were resolved satisfactorily.
• Met established performance targets, including call quality, response time, and customer satisfaction metrics.

B.Sc. in Human Resources Management – Lagos State University (2020-03)