Lilian Awanah

Assistant Teamlead - Front Desk Officer / Receptionist

Abuja, Municipal Area CouncilMember since September 28, 2025

Proficient in MS OfficeAdministrative Writing SkillsClient Relations/Leadership and decision-makingCommunication and interpersonal skillsTeam Spirit/bondingAnalytical skillsKnowledge of healthcare laws and policiesProblem-solving ability

About

A motivated graduate with proven experience in receptions, customer service, and administration. Seeking an Administrative/Customer Service role within a reputable organization. I am committed to contributing effectively by enhancing strong organizational, communication, and digital media skills to enhance operational efficiency and strengthen organizational image.

My career objective is to assume responsibilities that enable me to analyze both micro and macroeconomic environments and strategically position the organization for sustainable growth and competitive advantage.

Experience

Asst. Teamlead-Front Desk Officer/ Receptionist - Cedarcrest Hospitals Abuja - Abuja

(2019-01 - 2025-01)

Welcome, register and attend to new walk-in patient to access care.
Taking care of the reception area, consumables and the equipment.
Make comprehensive reports and sent at the end of my shift to my Head of Unit and department when necessary.
Book doctors and consultant's clinic appointment via phone and face to face.
Dissemination of information to the various department or patients via mail or call.
Get clearance and authorization for Health maintenance enrolled accessing care at the hospital.
Long all registration for the day to Microsoft Access for backup.
Ensure all call center lines and POS machine are fully charged and working perfectly.
Making sure the consultant lounge is functional, which involves making request for basic consumables.
Oversee daily operations of hospitals, clinics, or healthcare facilities.
Coordinate and navigate between departments (medical, nursing, finance, HR, etc.)
Ensure financial compliance with healthcare regulations.
Prepare reports monhly and yearly for the unit.
Liaise with doctors, nurses, staff members, and external partners on patients care

Project/Front Office Administrator - Centre for Values in Leadership (CVL) N.G.O.

(2015-01 - 2018-12)

Attend to walk-in clients.
Provide assistance to customers across the product stream.
Map customer journey and identify restraining points with a view to removing barriers.
Escalate second layer enquiries to back end staff.
Provide market intelligence to the product development team given information from walk-in customers.
Prepare and arrange for weeking, monthly and yearly seminars and workshop in terms of booking and logistics.

Personal Assistant/Administrator - BeyHealth Consulting Limited H.M.O

(2011-01 - 2014-12)

Being the first point of call to/ for the CEO, I Take minute of meeting within and with other organization.
Book Appointments/Schedule meetings on behalf of the Chief Executive Officer and other staff in the company.
Plan and Manage monthly Seminars.
Deal with Clients enquiries and manage queries on behalf of my CEO, even when beyond my jurisdiction.
Research and Kept record on updates of all information about seminars, products and services as it concerns the organization.
Delegated and Worked with a team of two and executed successfully the first and subsequent Seminars held by the organization.
Manage Travel arrangements for the Chief Executive Officer.
Negotiate with vendors on behalf of the organization as it concerns cost of planning the seminars.
Kept an updated database of clients of the organization and disseminate weekly and monthly information about product, Seminars and services available.