Louis Nwadike

IT Technician, System maintenance

IT Manager - Street Child - Mubi Adamawa State

(2022-07 - 2023-12)

• Lead large IT projects, including the design and deployment of new IT systems and services
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Troubleshoot hardware and software issues related to internal IT
• Provide first-line technical support to staff, assisting with hardware, software, and network-related issues
• Troubleshoot and resolve user queries through ticketing systems, email, phone, and in person
• Install and configure operating systems, software applications, and hardware equipment for new and existing users
• Maintain and update computer systems, ensuring all software is up to date and security patches are applied
• Monitor and maintain network connectivity, identifying and resolving network issues promptly
• Train staff on using IT equipment and software, providing guidance for self-help and problem resolution
• Assist with inventory management of hardware and software resources
• Document technical issues, resolutions, and procedures to build a knowledge base for future reference
• Providing technical support to end-users by responding to their IT-related inquiries or concerns
• Troubleshooting hardware and software issues and providing resolution
• Installing, configuring, and maintaining computer systems, networks, peripherals
• Managing user accounts and permissions for network access
• Monitoring IT systems to assess performance and security needs, installing any necessary updates or patches
• Training employees on using IT equipment and software

IT Officer - iConnecta information System - Gombe

(2017-01 - 2021-12)

• Install, configure, and maintain computer hardware, software, and networks
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers
• Provide technical support to users, including troubleshooting and resolving IT-related problems
• Ensure security of IT systems, including data backup, antivirus protection, and access controls
• Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs
• Implement and enforce IT policies, procedures, and standards to ensure compliance and security
• Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity
• Collaborate with other departments to understand IT needs and requirements
• Plan and execute IT projects, including upgrades, migrations, and installations
• Document IT systems, configurations, and procedures for knowledge sharing and training
• Provided technical support and troubleshooting for employees and end-users in a corporate environment
• Installed, configured, and maintained computer systems, printers, and peripherals
• Supported daily network operations, ensuring connectivity for all workstations
• Assisted in software deployment and updates across the network
• Responded to and resolved support tickets, ensuring high user satisfaction levels

ICT Support Assistant - Plan International Maiduguri - Maiduguri

(2014-01 - 2017-12)

• Hardware and software troubleshooting: Diagnosing and resolving issues with desktops, laptops, printers, network connectivity, and software applications
• Installation and configuration: Setting up new computer systems, peripherals, and software applications for users
• User account management: Creating, managing, and resetting user accounts with appropriate access levels
• Inventory management: Maintaining accurate records of all ICT equipment, including serial numbers and maintenance contracts
• Software updates: Installing and managing software updates and patches across the network
• Network support: Assisting with basic network administration tasks like troubleshooting connectivity issues
• Technical documentation: Maintaining and updating technical documentation for internal reference
• User training: Providing basic training to users on new software or hardware functionalities
• Helpdesk support: Answering user queries via phone, email, or in person, logging tickets, and escalating complex issues to senior technicians
• Security compliance: Enforcing security policies and procedures to protect data integrity
• Reporting: Generating reports on system usage, troubleshooting trends, and potential issues

Primary School Certificate - Kamara Primary School (2004-12)

Secondary School Certificate - King's Model College (2011-12)

BSc. - Economics - University of Maiduguri (2021-12)