Project management–Hotel operations Manager at EMPRESS HOTEL, EDO STATE, NIGERIA (2023-01 – 2025-01)
- Managed guest reservations and booking management systems to maximize hotel occupancy and revenue.
- Coordinated travel planning and itinerary coordination for international clients and luxury event attendees.
- Assisted in supplier relations by negotiating with vendors and partners to maintain high-quality service standards.
- Communicated with a diverse clientele to provide destination research and personalized recommendations for luxury getaways.
- Maintained accurate operational documentation and reports to support smooth booking and guest check-in processes.
Customer service/support at FREELANCE, REMOTE (2021-01 – 2023-01)
- Handled 50+ customer interactions daily via remote communication channels to assist with complex travel inquiries.
- Managed high-volume client requests with responsive and supportive communication, achieving 95%+ satisfaction scores.
- Assisted in booking management and reservation updates, ensuring data accuracy across diverse travel platforms.
- Communicated upselling opportunities for cruises and luxury packages, contributing to enhanced client travel experiences.
- Resolved 85% of customer issues regarding travel itineraries on first contact while meeting strict SLA targets.
Administrative virtual assistant at FREELANCE, REMOTE (2019-01 – 2020-01)
- Coordinated complex schedules and project tasks using Trello and Notion to ensure 95% of task deadlines were met.
- Conducted destination research for physical and virtual events, improving planning efficiency for global participants.
- Managed digital organization systems for remote projects that reduced document retrieval time by 35%.
- Assisted in preparing high-quality reports and presentations to facilitate clear communication between project stakeholders.
- Organized and maintained 200+ digital records using Google Drive to support the logistics of travel-related projects.
