Lukman Phorlorunso

Versatile IT Operations, Support, and Software Solutions Professional with hands-on experience in enterprise IT support, network infrastructure management, backend application development, cloud systems monitoring, and technical operations coordination. Skilled in Laravel, Node.js, networking, Microsoft 365 administration, AWS monitoring, and enterprise systems support across multi-branch environments. Experienced in developing and supporting operational platforms including logistics management systems, learning management systems, inventory systems, API integrations, and enterprise workflow solutions.

Proven ability to bridge IT support, software development, and infrastructure management to improve operational efficiency, system reliability, and service delivery across organizations.

IT Support Manager - CourierPlus Services Ltd - Ikeja, Lagos state

(2025-03)

I lead IT support operations across multiple locations, overseeing network infrastructure, systems support, and user services. I manage escalated technical issues, coordinate IT projects and vendor engagements, and ensure reliable performance of business-critical systems.

• Leading IT support operations across multiple business locations.
• Managing enterprise network infrastructure, connectivity, and security.
• Administering Microsoft 365 services and user access management.
• Procurement of IT infrastructure including hardware, software, and network equipment.
• 3rd level support for escalated and complex technical incidents.
• Monitoring and supporting cloud-hosted applications and business systems.
• Coordinating deployment, maintenance, and troubleshooting of IT infrastructure.
• Providing advanced technical support and resolve critical incidents.
• Attending client meetings and provide technical consultation and support.
• Collaborating with vendors, developers, and stakeholders on technology initiatives.
• Preparing IT operational, audit, and infrastructure reports.

IT Support Team Lead - CourierPlus Services Ltd - Ikeja, Lagos state

(2023-06 - 2025-02)

I led the IT support team, coordinating technical support across multiple locations. I managed network infrastructure, resolved escalated incidents, and ensured timely support for business-critical systems.

• Led and coordinate daily IT support operations.
• Supervise and mentor IT support team members.
• Provide advanced technical support for hardware, software, and network issues.
• Manage and maintain network infrastructure and internet connectivity.
• Administer Microsoft 365, user accounts, and access permissions.
• Support deployment, maintenance, and troubleshooting of business applications.
• Monitor system performance, security, and availability.
• Coordinate hardware and software upgrades across the organization.
• Liaise with vendors, service providers, and development teams.
• Develop technical documentation and user support procedures.
• Conduct user training and technology awareness sessions.
• Manage IT assets and support audit/compliance activities.

IT Support Officer - CourierPlus Services Ltd - Ikeja, Lagos state

(2021-10 - 2023-05)

I provided technical support across departments, handling installation, configuration, and maintenance of network devices and systems. I resolved connectivity and user issues, supported enterprise applications, and assisted with infrastructure maintenance and documentation.

• Installed and maintained routers, switches, printers, and other network devices.
• Resolved LAN/WAN connectivity and network performance issues.
• Configured DHCP, DNS, IP addressing, and user access permissions.
• Supported enterprise applications, endpoints, and user account management.
• Provided onsite and remote technical support across departments.
• Assisted with IT infrastructure maintenance, documentation, and reporting.
• Supported business applications and resolved user issues.
• Participated in network deployment and telecom infrastructure installation.

Technical Assistant Engineer (NYSC) - Datacomm Express - Yaba, Lagos state

(2021-01 - 2021-09)

I provided onsite and remote technical support to clients, assisting with network setup, troubleshooting, and system maintenance. I supported installation of routers, wireless devices, and CCTV systems, while also handling sales recommendations and client solution matching.

• Provided onsite and remote technical support to clients.
• Installed and configured MikroTik routers and network devices.
• Resolved internet connectivity and hardware issues.
• Supported router setup, firewall configuration, and bandwidth optimization.
• Assisted in CCTV and IP surveillance installation.
• Supported sales through product recommendation and client solutions.
• Conducted site visits and remote troubleshooting.
• Delivered user training on network and security systems.
• Documented support activities and service reports.
• Collaborated on network deployment projects.

Industrial Training – Network Assistant - Datacomm Express - Yaba, Lagos state

(2018-06 - 2018-12)

I provided first-level IT support, assisting with network maintenance and resolving basic hardware and connectivity issues. I also supported system monitoring, documentation, and escalation of complex technical problems when needed.

• Provided first-level technical support to users within the organization.
• Maintained computer systems, printers, and local network infrastructure.
• Resolved basic hardware, software, and connectivity issues.
• Performed routine maintenance and preventive checks on IT equipment.
• Assisted in internet service monitoring and network performance optimization.
• Supported installation and configuration of systems and peripherals.
• Escalated complex issues to senior technical staff when necessary.
• Maintained records of technical incidents and resolutions.

Master's Degree - Information Technology - Lagos State University (2024)

Bachelor's Degree - Physics Telecommunication - Federal University of Tech. Minna (2014 - 2019)

Diploma's Degree - Mechanical Engineering - Federal Polytechnic Offa (2012 - 2014)