Luter Kerenku

Results-driven Economics graduate (Second Class Upper) with over five years of diverse experience across customer support, administration, AI data annotation, and client-facing digital operations. Proven track record of optimizing customer satisfaction, maintaining data integrity, and executing workflows independently in remote environments. Proficient in modern CRM platforms, dataset evaluation, and digital office suites.

Seeking to leverage cross-functional expertise in a remote Customer Support, Data Annotation, or Virtual Assistant role.

AI Data Annotator & Audio Evaluator (Freelance) - CrowdGen (Appen) - Remote

(2025-05)

• Annotate large-scale text and audio datasets for high-priority AI training models, maintaining a 90% accuracy rate.
• Evaluate audio quality and transcription validity under strict, project-defined deadliness.
• Execute thorough quality assurance checks using tools like Multimango and OpenClaw to identify data gaps.
• Conduct targeted web research and information verification to ensure data payload accuracy.

Sales & Customer Service Representative - Maestro (Fox Business Group Ltd.) - Abuja, Nigeria

(2023-05 - 2025-05)

• Managed high-volume customer inquiries and resolved complaints, sustaining a 92% satisfaction rating.
• Exceeded monthly sales quotas by up to 89.7% through consultative selling and strategic product cross-selling.
• Processed point-of-sale transactions and managed inventory logs with zero record discrepancies.

Customer Service Driver - Bolt - Abuja, Nigeria

(2022-04 - 2023-05)

• Delivered top-tier transportation services, maintaining an active, premium driver rating of 4.2/5 stars.
• Resolved route, billing, and passenger challenges on the spot to optimize daily customer retention.

Administrative Assistant (NYSC) - Federal University of Lafia - Nasarawa, Nigeria

(2021-03 - 2022-02)

• Streamlined student registration workflows and verified academic archives for incoming departments.
• Maintained highly confidential departmental files, examination metrics, and executive reports.

Teacher - Villa Academy - Makurdi, Nigeria

(2020-07 - 2020-12)

• Structured curriculum lesson plans and managed classroom instruction for over 60 students.
• Tracked student performance metrics and compiled progress logs for administrative review.

B.Sc. - Economics - Benue State University (2014 - 2020) Makurdi, Nigeria