Lydia Joseph

Dedicated and customer-focused professional with extensive experience across hospitality, customer service, sales, and front office administration. Proven ability to deliver exceptional customer experiences, manage client relationships, resolve issues professionally, and work effectively in fast-paced environments. Holds ND and HND in Computer Science, bringing strong digital literacy alongside excellent communication, organization, and problem-solving skills.

Seeking a challenging position in a reputable organization where I can contribute to business growth while advancing my professional career.

Customer Service Representative at Davkem Restaurant and Bakery (2022-01 – Present)

• Handled customer inquiries, resolved complaints, processed orders, maintained customer records, coordinated with operations, ensured excellent service delivery.

Sales Representative at Heroes Land Supermarket (2019-01 – 2021-01)

• Assisted customers, achieved sales targets, managed inventory displays, processed transactions, promoted products.

Waitress at Exclusive Hotel (2017-01 – 2018-01)

• Provided quality dining service, maintained cleanliness, handled guest requests, collaborated with kitchen staff.

Receptionist at City Guest Inn (2014-01 – 2016-01)

• Managed front desk, welcomed guests, answered calls, maintained reservations and records.

HND in Computer Science – Umaru Ali Shinkafi Polytechnic (2023-01 – 2025-01)

ND in Computer Science – Umaru Ali Shinkafi Polytechnic (2021-01 – 2023-01)

WAEC/NECO – Army Day Secondary School (2009-01 – 2014-01)

Primary Certificate – Abi Private Nursery and Primary School (2004-01 – 2009-01)