Madueke Cynthia

Highly motivated and customer-focused Higher National Diploma (HND) graduate in Banking and Finance with practical experience in customer service, sales, and financial operations. Skilled in building strong customer relationships, resolving complaints efficiently, handling financial transactions, and delivering exceptional service in fast-paced environments. Possesses excellent communication, analytical, and problem-solving abilities with a strong commitment to professionalism, integrity, and organizational growth.

Passionate about contributing to the success of a reputable organization while continuously developing professionally.

Customer Service Representative - Newedge Finance

(2025-01)

• Respond to customer inquiries through phone, email, and chat.
• Resolve complaints professionally and promptly.
• Assist customers with loan applications and repayment processes.
• Maintain accurate customer records.
• Escalate complex issues appropriately.
• Ensure excellent customer satisfaction and compliance with company policies.
• Consistently maintained high customer satisfaction.
• Improved customer experience through timely issue resolution.

Customer Service Representative - Newedge Finance

(2022-01 - 2023-12)

• Managed customer inquiries and complaints.
• Educated customers on company products and services.
• Maintained confidentiality of customer information.
• Processed customer requests efficiently.

Restaurant Attendant - Sophia Restaurant

(2020-01 - 2022-12)

• Delivered excellent customer service.
• Received and processed customer orders.
• Maintained cleanliness and hygiene standards.
• Worked effectively within a team to ensure customer satisfaction.

Sales Representative - Kingsmary Enterprise

(2017-01 - 2020-12)

• Promoted and sold company products.
• Built strong customer relationships.
• Met sales targets consistently.
• Managed customer inquiries and product recommendations.

Higher National Diploma (HND) - Banking and Finance - Federal Polytechnic, Oko, Anambra State (2023-01 - 2025-12)

Ordinary National Diploma (OND) - Banking and Finance - Federal Polytechnic, Oko, Anambra State (2020-01 - 2022-12)

Senior Secondary School Certificate Examination (SSCE) - De-yet College, Okokomaiko, Lagos State (2011-01 - 2017-12)

First School Leaving Certificate (FSLC) - Housing Estate Nursery & Primary School (2005-01 - 2011-12)