Maduka Emmanuel

Experienced Administrative and Customer Service professional with over 13 years of proven success in both public and private sectors. Skilled in data management, documentation control, staff supervision, financial reporting, and client relations. Recognized for leadership, efficiency, and strong analytical abilities. Adept at improving processes, maintaining operational accuracy, and delivering quality results in fast-paced environments.

Data Entry Officer (Support Staff) - Financial Services Regulation Coordinating Committee (FSRCC) - Lagos, Nigeria

(2008-07)

• Enter and verify financial and regulatory data for multiple government agencies (NDIC, CBN, SEC, EFCC, FMF, CAC, NIC, NPC).
• Supervised and trained over 100 data entry specialists, improving team productivity and accuracy.
• Designed and maintained inventory tracking spreadsheets using Microsoft Excel.
• Compiled and analyzed quarterly and monthly performance reports.
• Administered assessment tests for new intakes and maintained accurate personnel records.
• Strengthened data accuracy through system audits, eliminating redundant entries.
• Enhanced efficiency by identifying redundancies and recommending system consolidations.
• Maintained an average data entry rate of 250 records per hour with 99% accuracy.
• Fostered strong employee relationships through transparent communication and support.

Account Officer / Customer Care Representative - Alfa 2 International Limited - Maryland, Lagos

(2005-01 - 2006-12)

• Handled bank reconciliations and prepared financial statements.
• Processed staff salaries and allowances, ensuring timely disbursement.
• Supported management through detailed financial projections and reports.
• Monitored budgets and controlled expenditure against projections.

Auto-Warehouse Administrative Officer (Contract) - Chevron Nigeria Limited - Lekki, Lagos

(2005-01 - 2007-12)

• Managed periodic inventory of automotive spare parts.
• Verified consignments, documented collection records, and maintained filing systems.
• Prepared accounting reports for obsolete equipment to support asset disposal.
• Handled customer inquiries and provided prompt resolutions.

Ticketing & Reservation Executive / Customer Care Officer - Silhouette Travels & Tours Ltd - Victoria Island, Lagos

(2001-01 - 2004-12)

• Booked and issued flight tickets using automated reservation systems.
• Provided protocol and hotel booking services for clients.
• Processed visa renewals and transit applications.
• Managed 24-hour customer support operations.

Account Assistant (NYSC) - Central Bank of Nigeria - Bauchi Zonal Office

(1998-08 - 1999-08)

• Prepared daily, weekly, and monthly financial reports.
• Managed customer requests and petty cash accounts.
• Assisted in quarterly reconciliation and financial statements.

Bachelor of Science (B.Sc.) - Banking and Finance - Enugu State University of Science and Technology