Makolo Kenneth

I'm a creative individual with a passion for design, technology and communication. I enjoy blending creativity with practical solutions in both my professional and personal life.

IT SUPPORT SPECIALIST - BLUE SEAL CHEMICAL PRODUCTION PLANT - Ibeju Lekki, Lagos State

(2024-01 - 2026-12)

• Install, configure, and maintain computers, printers, and other devices.
• Ensure software updates, patches, and antivirus protection are applied.
• Maintain inventory of IT equipment.
• Monitor company network to ensure reliability and security.
• Assist with setup of network devices (routers, switches, Wi-Fi).
• Help manage servers or cloud systems if applicable.
• Respond to IT-related requests from staff (helpdesk support).
• Troubleshoot hardware, software, and network issues.
• Provide guidance on using company systems and applications.
• Ensure data backup procedures are followed.
• Support cybersecurity measures (password management, phishing awareness).
• Help implement IT policies to protect company information.
• Create user guides or documentation for IT procedures.
• Train staff on new software or IT tools.
• Document IT issues and solutions for reference.

IT SUPPORT SPECIALIST - AILEANZA HEALTH - Magodo Estate Phase2 Lagos

(2023-01 - 2024-12)

• Provided first-line technical support to staff, troubleshooting hardware, software, and network issues.
• Installed, configured, and maintained computers, printers, and telecommunication systems across the organization.
• Supported HMO healthcare applications and databases, ensuring smooth access for medical, claims, and customer service teams.
• Assisted in managing electronic medical records (EMR) systems and ensuring secure handling of patient data.
• Monitored system performance and escalated critical IT issues to senior engineers when necessary.
• Managed user accounts, access rights, and security permissions in line with company policy.

NETWORK ANALYST - DIGITAL AUTONOMY INFORMATION TECHNOLOGY - Ogba ikeja Lagos

(2022-01 - 2022-12)

• Monitored, analyzed, and optimized network performance to ensure high availability and reliability of digital services.
• Installed, configured, and supported LAN/WAN, routers, switches, firewalls, and wireless systems.
• Conducted root-cause analysis and resolved complex network issues, minimizing downtime for clients and internal teams.
• Implemented and enforced network security protocols, including firewalls, VPNs, and intrusion detection systems.
• Performed regular network audits and capacity planning to support business growth and scalability.

FIELD SALES - FIRST BEV NIGERIAL LIMITED - Ogba ikeja Lagos

(2017-01 - 2019-12)

• Promoted and sold company products to retail outlets, distributors, and direct customers across assigned territories.
• Developed and maintained strong customer relationships to drive repeat business and brand loyalty.
• Conducted market research to identify new business opportunities and track competitor activities.
• Met and exceeded monthly/quarterly sales targets through effective prospecting and negotiation.
• Monitored stock levels at client locations to ensure availability and timely replenishment of products.
• Prepared daily/weekly sales reports and shared market feedback with the sales management team.

BSc - Computer Science - Mountain Top University (2023-12)

Certificate - Windows Server Management and Security - University of Colorado (2020-09)

Certificate - How Computers Work - University Of London (2020-09)

Certificate - Fundamentals of Network Communication - University of Colorado (2020-09)

Certificate - Introduction to Software Product Management - University Of Alberta (2020-09)