Motivated and detail-oriented professional with strong communication and problem-solving skills
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Motivated and detail-oriented professional with strong communication and problem-solving skills. Experienced in working in fast-paced environments and committed to delivering high-quality results. Quick learner with the ability to adapt to new challenges and technologies.
Teller - United Bank For Africa
(2019-12 - 2022-12)
Teller at UBA Bank Managed daily financial transactions with accuracy and efficiency for over 500 customers weekly. Exceeded customer service expectations, leading to positive feedback and increased loyalty. Resolved customer inquiries and issues promptly, ensuring a smooth banking experience. Contributed to branch goals through proactive cross-selling of financial products. Maintained strict adherence to security protocols and regulatory compliance.
ATM Custodian - United Bank For Africa
(2023-08 - 2025-11)
Managed daily ATM operations, ensuring cash availability and security. Resolved technical issues and customer inquiries promptly, minimizing downtime. Maintained accurate inventory records and reconciled cash levels. Contributed to a seamless customer experience by ensuring ATM reliability.
Customer Service Officer - United Bank For Africa
(2025-10 - 2026-04)
Business Relationship Manager - Moniepoint MFB
(2026-05)
Managed key merchant relationships, driving adoption and revenue growth. Successfully onboarded and supported hundreds of businesses on the Moniepoint platform. Reduced churn by 15% through proactive engagement and problem resolution. Achieved 98% customer satisfaction ratings for ongoing support and guidance.
Diploma/Certificate - Biology/Integrated Science - Federal College Of Education Katsina (2015-07 - 2018-12)
Bachelor - Educational Administration And Planning - Federal University Dutsin-ma (2023-07)
