Maria Ushie clement

Dedicated and customer-focused professional with over two years of experience in customer service, customer experience, telesales support, and administrative operations. Skilled in handling inbound and outbound customer interactions, resolving complaints, maintaining accurate customer records, and delivering exceptional customer experiences. Proficient in CRM systems, Zoho Cliq, and Microsoft Office Suite, with strong communication, problem-solving, and organizational skills.

Passionate about building positive customer relationships and contributing to organizational growth through excellent service delivery.

Customer Service Representative at Capsgain Solution Limited (2023-01 – Present)

• Handle inbound customer calls professionally, providing timely assistance and resolving customer enquiries.
• Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
• Conduct outbound calls to promote products and services, contributing to increased sales and customer engagement.
• Build and maintain strong customer relationships through excellent communication and follow-up.
• Keep up to date with product information, promotions, and company policies to provide accurate customer support.
• Document customer interactions, enquiries, complaints, and resolutions using Sniper CRM and Zoho Cliq.
• Process customer requests accurately while ensuring compliance with company procedures.
• Collaborate with colleagues to improve service delivery and achieve departmental targets.

Administrative Assistant (NYSC) at Ministry of Education, Ado-Ekiti, Ekiti State (2022-01 – 2023-12)

• Managed daily administrative operations, including scheduling meetings and coordinating office activities.
• Maintained official records, files, and confidential documents with accuracy.
• Prepared reports, presentations, and official correspondence.
• Coordinated travel arrangements and administrative logistics for management.
• Processed invoices, purchase orders, and administrative documentation.
• Maintained office inventory and ensured adequate availability of office supplies.
• Facilitated effective communication between departments and external stakeholders.
• Supported management in achieving efficient office operations.

Bachelor of Arts (Education) in English Language – University of Abuja (2017-01 – 2021-12)

Senior Secondary School Certificate Examination (SSCE) – Precious Gift International School, Karu (2008-01 – 2013-12)