Mariam Abiola

Driven and Result-oriented individual with excellent communication, problem solving and organizational skills. Adept in managing business operations, facilitating effective customer services, resolving complaints and queries physically, online and on the telephone. I am experienced in managing front office, providing effective customer support services, facilitating office administration and in providing quality administrative and personal support to staff.

I possess strong management and innovative skills with the ability to work well independently and in teams.

Records Management Officer - Secure Record Management Solution - Victoria Island, Lagos

(2023-04)

• Performing multifaceted functions including, converting hard document to soft copies, sorting and renaming of documents, managing inventory and indexing records to the company server.
• Facilitating development of electronic records archives to deal with the challenges of preserving and allowing access to electronic records.
• Appraising, processing, and preserving permanent records and valuable documents.
• Effectively communicating issues that may impact safety, customer satisfaction, productivity and other standards to management.
• Conducting regular audits of records and documents to identify inconsistencies, gaps, and areas for improvement.
• Proactively identified and resolved inconsistencies in records, resulting in improved data quality and reliability.
• Maintained strict confidentiality with sensitive information, financial documents, records and personal matters.

Research and development Intern - Promasidor Nigeria Limited - Isolo, Lagos

(2018-01 - 2018-12)

• Providing clerical, research, administrative support functions.
• Assisting in market research activities, including analyzing customer needs, competitive landscape, and market trends to identify potential product opportunities.
• Collaborating with cross-functional teams, such as production, design, and marketing, to gather requirements and translate them into product features and specifications.
• Contributed to the analysis of product performance and metrics, providing recommendations for quality control, product enhancements or modifications based on data insights.
• Assisting in conducting customer surveys and feedback sessions to gather insights for product validation and refinement.
• Present at review meetings geared toward feedback/ decision making.

Class Teacher - Rescue Nursery And Primary School - Itire, Surulere, Lagos

(2012-03 - 2013-11)

• Coordinating and directing all academic activities in line with government standards, taught classes, supervised exam and collated results.
• Utilized various teaching strategies and techniques to cater to diverse learning styles and abilities within the classroom.
• Assist in preparing and coordinated students for inter school competitions.
• Built students' ability to work collaboratively with others.
• Established a positive and inclusive classroom environment, promoting student participation and fostering a love for academics.
• Assisted Head teacher and other senior staffs in planning, organizing and performing multifaceted school functions.

Front Desk Officer - Royal Specialist Hospital - Aguda, Surulere, Lagos

(2011-02 - 2012-12)

• Greeted and welcomed patients, visitors, and staff, answering enquires physically and on the telephone, directing calls accordingly and providing a friendly and professional first point of contact at the front desk.
• Scheduled and coordinated patient appointments, procedures, and consultations, communicate with patients and visitors, and effectively managing conflicting priorities.
• Managed and supervised cleanliness of the reception area and ensures office supplies are always available for use.
• Verified patient information, collected necessary documents, and entered accurate data into the electronic health records (EHR) system.
• Assist in receiving payments, issues receipts and ensure accounts are balanced daily
• Entering and managing payment records in paper and electronic formats.
• Resolving customer's complaints while identifying problems and taking appropriate corrective actions.
• Coordinated with medical staff and other departments to ensure smooth patient flow and efficient communication regarding scheduling changes or emergencies.

Higher National Diploma (HND.) - Biochemistry - Yaba College of Technology (2020)

National Diploma (ND.) - Science Laboratory Technology - Yaba College of Technology (2017)