Mariam Bello

Highly organised and proactive Virtual Assistant and Customer Support professional with a strong background in content creation, administrative support, client communication, and multitasking. Experienced in managing schedules, responding to enquiries, coordinating tasks, and providing an excellent customer experience. Known for fast learning, attention to detail, and delivering high-quality support in fast-paced digital environments.

Skilled in CRM tools, process optimization, data analysis, and stakeholder management. Proven ability to balance multiple accounts, maintain strong client relationships, and contribute to organizational growth in both private and public sector settings. Fluent in English and Yoruba, enabling effective communication with diverse clients and stakeholders.

Founder/ Head Makeup Artist at Glambydejoke (2025-01 – Present)

• Managed all client bookings, scheduling, enquiries, and customer communication.
• Provided excellent customer service, ensuring a positive experience before, during and after appointments.
• Maintained organised business records including payments, appointments, and client information.
• Created promotional content, managed social media pages, and responded to online client enquiries.
• Coordinated daily tasks and handled operational duties independently.
• Trained students in makeup techniques through personalised and group sessions, providing step-by-step guidance and practical demonstrations
• Reviewed content quality (videos, designs, images) and ensured alignment with brand standards before posting.
• Managed team follow-ups and ensured delegated tasks were executed correctly and promptly. Assisted with troubleshooting client concerns, clarifying instructions, and facilitating corrections.

Content Creator/ Video Editor (Freelance) at TSA (Creative Advertising Agency based in Africa) (2024-02 – 2024-07)

• Created engaging digital content for clients, showcasing strong organisation, creativity and attention to detail.
• Collaborated with clients to understand project needs, timelines, and delivery expectations.
• Managed project workflows, deadlines, and communication to ensure client satisfaction.
• Edited, organised and delivered high-quality videos and social media content.
• Demonstrated strong self-management, time management, and task prioritisation in remote work environments.
• Resolved customer inquiries promptly, improving client satisfaction and retention rates.

Operation & Administrative Assistant (Freelance) at 9ja Hair deal (2023-10 – 2024-02)

• Managed day-to-day administrative operations for a growing hair brand.
• Assisted with scheduling product launches, photoshoots, and promotional activities.
• Handled customer inquiries via WhatsApp, Instagram, and email.
• Ensured smooth communication between suppliers, logistics partners, and customers.

Assistant Program Officer at Girls to Women Research and Development Center (2018-12 – 2019-11)

• Assisted in planning, organising, and coordinating programs focused on empowering girls and young women.
• Supported day-to-day program administration, including scheduling events, preparing documents, and managing communication.
• Helped facilitate workshops, training sessions, and outreach activities within the community.
• Maintained accurate program records, attendance lists, and reports to support monitoring and evaluation.
• Communicated with participants, volunteers, and partners to provide information, respond to enquiries, and ensure smooth program activities.
• Assisted in preparing progress reports, meeting notes, and documentation for internal and donor reporting.
• Collaborated with team members to ensure programs were delivered on time and aligned with organisational goals.
• Helped with social media updates and awareness campaigns to promote the NGO's mission and activities.

M.Tech in Medical Microbiology – Federal University of Technology Akure

B.sc in Microbiology – Oduduwa University Ipetumodu, Ile-Ife