Mark Jaiyeoba

Financial services professional with over six years of experience across microfinance, banking, customer service, sales and field operations. Experienced in loan prospecting, customer acquisition, business verification, loan monitoring, repayment collection, portfolio management and loan recovery. Strong in customer relationships, field supervision, documentation, problem-solving and compliance, with a practical focus on portfolio quality and service delivery.

Field Credit Officer (FCO) - Moniepoint Microfinance

(2025-12 - 2026-03)

Managed assigned loan portfolios and monitored customer accounts to support healthy portfolio performance.

• Prospected for new customers and supported customer acquisition activities.
• Conducted business verification and evaluation for prospective borrowers.
• Monitored customers and loan accounts after disbursement and followed up on repayment obligations.
• Conducted loan recovery and collection activities while maintaining effective customer relationships.

Teller / Internal Control - MACE Microfinance Bank

(2010-02 - 2013)

• Received and processed loan repayment collections from Loan Officers and posted repayment transactions accurately.
• Created customer accounts and provided customer care and support.
• Conducted physical verification of loan applicants' businesses before loan disbursement.
• Participated in marketing and customer acquisition activities.
• Oversaw and monitored the activities of Loan Officers and supported internal control operations.

Customer Service / Direct Sales Agent - Access Bank PLC / Diamond Bank

(2015-01 - 2018)

• Provided customer service and assisted customers with banking-related needs.
• Supported direct sales, customer acquisition and promotion of banking products and services.
• Maintained positive relationships with existing and prospective customers.

Marketer - MTN MoMo PSB

(2021-04 - 2023-08)

• Conducted regular market activation activities to attract and acquire customers.
• Assisted customers with creation of PSB accounts and monitored client accounts to encourage consistent transactions.
• Supported customer engagement and business development activities.

Sales Representative / Online Marketing - Jiji Company

(2019-11 - 2021-02)

• Promoted company products through sales and online marketing activities.
• Managed accurate customer sales and debt records.
• Received, inspected and verified goods against purchase orders.
• Maintained accurate stock, inventory, receipts and issuance records and prepared regular stock reports.

B.Sc.

• Computer Science - Federal University Dutsin-Ma, Katsina (2024 - 2026)

HND - Electrical/Electronics Engineering - Kaduna Polytechnic (2010 - 2012)

ND - Electrical/Electronics Engineering - Kaduna Polytechnic (2006 - 2008)

Senior Secondary School Certificate - Command Day Secondary School, NDA, Kaduna (2000 - 2004)