Marvellous Orise

Results-driven Product Manager with 6+ years of experience leading product strategy, operations, and digital transformation across fintech and enterprise payment ecosystems. Proven track record of building and scaling payment gateways, wallet systems, payout solutions, and API-driven platforms that drive revenue growth, operational efficiency, and customer adoption. Experienced in end-to-end product lifecycle management, cross-functional delivery, workflow automation, and AI/ML-enabled product enhancements, including intelligent validation systems, biometric verification, fraud workflows, and data-driven decision-making.

Skilled in Agile product delivery, stakeholder management, enterprise integrations, and analytics tools including Jira, SQL, Mixpanel, Tableau, and Power BI. Recognized for delivering scalable, customer-centric solutions that improve transaction performance, accelerate onboarding, and optimize operational processes.

Senior Product Manager / Lead Product Operations - CyberPay Limited - Lagos, Nigeria

(2023-01)

Product Strategy & Roadmap

• Defined and owned product roadmap across 5+ platforms using quantitative prioritization frameworks (impact vs. effort, revenue potential, customer value), aligning engineering delivery with business objectives.
• Conducted customer discovery interviews and synthesized usage analytics to identify feature gaps and growth opportunities across enterprise accounts.
• Revamped the Direct Debit platform by automating mandate processing, lifting approval rates by 32% and scaling annual revenue by 27%.
• Led the end-to-end product development of a new web-based payment gateway, expanding payment options across Card, Bank Transfer, USSD, QR and other payment channels, driving a 40% revenue increase through improved payment success rates and accelerated customer acquisition.
• Conceptualized and launched a Bulk SMS Monetization Platform, integrating number validation and analytics capabilities, driving revenue growth from major financial institution clients.
• Spearheaded the rebuild and launch of PenRemits, a Pension Remittance Platform, integrating a payment gateway and an intelligent schedule validation engine that auto-flags incorrect entries at the column level, significantly reducing remittance errors and accelerating processing time for enterprise clients.
• Revamped the mobile application with Bill Payment, Airtime Remittance, Biometric Facial Verification, and Real-Time Bank Health Monitoring, driving a 35% increase in transaction volumes within 6 months.
• Led the end-to-end revamp of the Merchant Portal, introducing self-serve capabilities across transaction management, settlement tracking, dispute resolution, API/webhook configuration, and role-based access control, reducing merchant support dependency, improving operational transparency.
• Spearheaded redesign of the Payout and Disbursement solution, engineering a dynamic multi-level approval workflow configurable to diverse organizational structures, with full audit trail visibility, real-time transaction tracking, and seamless processing, delivering an enterprise-grade disbursement infrastructure aligned with industry standards.

Senior Product Manager / Lead Product Operations - CyberPay Limited - Lagos, Nigeria

(2023-01)

Technical Documentation & Requirements

• Authored specifications for 15+ API-driven features spanning payment integrations, KYC/KYB, and fraud workflows, serving as the single source of requirements for engineering and cutting rework by 20%.
• Architected system designs and end-to-end workflows for 3 core platforms (Payout, Direct Debit & PenRemits), eliminating design ambiguity and reducing delivery gaps by 25%.
• Defined acceptance criteria and measurable KPIs across 20+ sprints, driving on-time delivery to 95% and maintaining consistent release velocity.
• Bridged external partners and internal engineering teams as the primary product liaison, accelerating implementation cycles and eliminating miscommunication bottlenecks.
• Synthesized operational and analytics data into actionable product insights, directly influencing 80% of roadmap prioritization decisions and optimizing cross-team resource allocation.

Senior Product Manager / Lead Product Operations - CyberPay Limited - Lagos, Nigeria

(2023-01)

Customer Engineering & Enterprise Support

• Partnered with Sales on 100+ enterprise deals, leading technical discussions with customer engineering teams to explain platform capabilities and integration design, improving deal conversion readiness.
• Led onboarding for 100+ enterprise merchants, resolving integration issues and optimizing KYC/underwriting workflows, reducing go-live time by 25%.
• Converted structured customer feedback into product requirements, influencing 40% of roadmap improvements.
• Reduced merchant churn to 10% and improved operational efficiency by 16% through workflow optimization and proactive customer engagement.

Product Manager / Customer Success - CyberPay Limited - Lagos, Nigeria

(2021-01 - 2023-12)

• Defined product requirements and prioritized roadmap aligned with enterprise revenue targets and customer SLAs for digital payment infrastructure, while driving operational readiness for Wallet & Account Systems.
• Managed cross-functional delivery through Jira board coordination across engineering, compliance, operations, cards, and payment teams, ensuring alignment on account issuing, partner integrations, and transaction flows.
• Supported integration of banking and payment partners (Banks, PSPs) by documenting requirements, coordinating UAT cycles, and ensuring seamless onboarding into existing payment and wallet infrastructure.
• Coordinated and executed UAT cycles for wallet service, API upgrades, and risk rule implementations, ensuring product stability and regulatory compliance.
• Analysed transaction failures, settlement discrepancies, balance mismatches, and operational alerts to identify root causes, implement fixes, and improve overall system reliability.
• Automated merchant approval workflows, significantly reducing go-live timelines for enterprise customers, while maintaining internal SOPs for Operations, CX, Compliance, and Engineering to ensure alignment during product launches and incident management.
• Owned the product strategy and execution of a full website overhaul, aligning messaging, UX, and product storytelling to communicate the company's fintech capabilities, driving measurable improvements in visitor engagement, inbound pipeline, and partner confidence.

Product Operation Officer - Cyberspace Limited - Lagos, Nigeria

(2019-01 - 2020-12)

• Managed SLA-bound issue resolution across B2B payment platforms; documented product workflows and process improvements.
• Supported enterprise merchant onboarding and strengthened escalation frameworks for faster resolution cycles.
• Delivered executive performance reporting and strategic recommendations based on product usage data, transaction insights, and customer feedback, contributing to continuous product optimization.
• Implemented operational improvements that increased team productivity by 12%, while enhancing cross-functional collaboration and process efficiency.

BSc. - Sociology - Madonna University