Team Lead, Contact Center Operations
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Result-oriented and meticulous professional with 4+ years of work experience in offering top-notch customer service, administrative, marketing, and sales competencies to firms in the finance and hospitality sectors. I have efficiently managed a team of over 70 customer support staff towards achieving set targets and company objectives. I possess strong knowledge of CRM systems.
A people-oriented individual with a strong work ethic, and the ability to multi-task, prioritize, manage time, and adapt to different personalities effectively. Highly attentive to details, feedback, and issue resolution. Jennifer is very engaging and seeks to continually develop herself while continually contributing to the growth of an organization.
She is a highly reliable team player and applies initiatives to deliver excellently on every task
