Assistant IT specialist - Mavi Energy Development - Lagos, Nigeria
(2024-07 - 2025-12)
- Assist in the deployment, configuration, and maintenance of Microsoft 365 applications.
- Understanding the Oil and gas sector generate automated process for daily operations.
- Provide user support for troubleshooting issues related to Microsoft Word, Excel, PowerPoint, Outlook, Teams, and OneDrive.
- Manage user accounts, permissions, and access levels through the Microsoft 365 Admin Center.
- Ensure the software is updated and security features are properly configured.
- Facilitate the creation and editing of technical diagrams, flowcharts, and process maps using Draw.io.
- Maintain proper documentation of network topology, including switch configurations and connections.
- Perform regular inspections of network cabling to ensure there are no physical damages or connection issues.
- Assist in the installation and proper labeling of network cables.
- Troubleshoot connectivity problems related to cabling and replace faulty cables when necessary.
- Monitor the router's performance to ensure uninterrupted network connectivity.
- Support the IT team in maintaining an up-to-date inventory of all hardware and software assets.
- Assist in conducting regular system backups and ensuring data integrity.
- Participate in IT projects and initiatives as assigned by the IT Manager.
- Work closely with other departments to understand their IT needs and provide tailored solutions.
- Collaborate with external vendors and service providers for procurement and technical support.
Software Project Coordinator/Manager - Aladdin Digital (FINTECH) - Lekki, Lagos, Nigeria
(2022-05 - 2024-07)
- Managed 20-member cross functional team comprising product and engineering departments to successfully launch one product sections, leading to a notable increase in user engagement and retention by 60.1%.
- Worked closely with Chief Technical officer and product design teams to elevate user experience, culminating in a remarkable 82% enhancement in Defect Turnaround Time (DTT) Enforce community guidelines and policies.
- Follow-up with reported bugs from external\Internal audience for swift's fixes that significantly enhanced productivity, yielding a notable increase of over 30%.
- Using scrum methodologies to approach a project in terms of sprint planning, daily scrum meeting, weekly reporting and iterative system at each phase of the project.
- Provide leadership and guidance to the project team, fostering a collaborative and results driven work environment.
- Generate and analyze reports to assess project outcomes, identify areas for improvement, and make datadriven decisions using Goggle Excel sheet and Power Points slides.
IT Specialist/ Infrastructure Engineer - Aladdin Digital (FINTECH) - Lekki, Lagos, Nigeria
(2022-02 - 2024-07)
- Educate end-users on security best practices and policies.
- Assist in implementing and enforcing security measures to protect systems and data.
- Provide remote support to users who are working offsite or in different locations.
- Utilize remote desktop tools to troubleshoot and resolve issues.
- Collaborate with other IT support team members and departments to address complex issues.
- Work closely with senior IT staff to learn and develop technical skills.
Intern Infrastructure Engineer/CWG academic Staff - CWG PLC - Lekki, Lagos, Nigeria
(2020-03 - 2020-11)
- Carried out preventive maintenance on over 250 desktops/laptops at Stanbic IBTC banks.
- Diagnose and resolve issues related to computers, laptops and other hardware.
- Assist with the installation, configuration, and troubleshooting of software applications used in academic settings.
- Assist in conducting training sessions and workshops for academic staff on the use of technology tools and software.
