Mercy Aloko

Exceptional Product owner and Manager driven by innovation and a passion for solving real-world problems through technology. Known as a consistent source of ideas, I thrive on building impactful solutions that align with both user needs and business goals. In my recent role, I led initiatives that prevented a potential customer churn crisis, saving the organization from a #40 million loss and shielding it from regulatory sanctions that could have cost billions.

Collaborating with a results-oriented team, I also played a key role in generating over #500 billion in profit by driving product strategies that delivered measurable outcomes.

Product Owner/ Product Manager at ACCESS BANK PLC (2024-01 – Present)

• Digital Channels innovation of ideas into real products, solving real-life problems in the banking industry
• Lead cross-functional collaboration with the technical and business teams to deliver customer-centric features and enhancements on the internet banking website
• Supported key initiatives from ideation to launch of Token Request and Reactivation on Internet banking
• Keep track of product growth and increase the number of active users by about 3M monthly
• Analysis of product metrics and user feedback enables data-driven decisions on product adoption and usage
• Managed and prioritized key features for AccessMore and Internet Banking to improve customer experience
• Designed simple wireframes and user journeys that guided smoother digital interactions for users

Compliance Officer at COURIER PLUS (2023-01 – Present)

• Contributed to building Prealert, a product that enables nationwide real-time shipment tracking
• Maintained accurate compliance documentation in line with regulatory requirements
• Provided actionable insights that improved operational efficiency and supported management decisions
• Coordinated nationwide shipment compliance processes, improving delivery speed by 27%
• Processed, tracked, and reconciled online transactions with high accuracy and confidentiality
• Maintained transaction records and prepared operational reports in line with company standards

Sales Representative at AIRTEL TELECOMMUNICATIONS (2023-01 – Present)

• Consistently exceeded the monthly target of onboarding 500 users by 15%
• Converted 76% of newly onboarded users into active users
• Built strong customer relationships that increased loyalty and repeat engagement
• Delivered product education to customers, improving adoption and reducing churn

MBA in International Business Management – Lagos State University

Bachelor of Agricultural Science in Animal Health & Nutrition – Kwara State University