Mercy Coker

I am a dedicated customer service and administrative professional with extensive experience in providing exceptional support and service. My expertise lies in managing customer inquiries, resolving issues efficiently, and maintaining smooth administrative workflows.

Skills and Expertise

Customer Service Excellence: Skilled in engaging with customers, addressing concerns with patience and professionalism, and ensuring positive interactions.

Administrative Efficiency: Proficient in managing office operations, including correspondence, scheduling, and file organization.

Effective Communication: Strong ability to convey information clearly and follow up on actions as needed.

Problem-Solving: Solution-oriented with the ability to handle challenging situations calmly and effectively.

Organizational Skills: Adept at prioritizing tasks and managing time to handle multiple responsibilities simultaneously.

Personal Attributes

I am proactive, dependable, and thrive in dynamic environments. My strong work ethic and ability to work both independently and as part of a team make me a valuable asset to any organization. I am passionate about continuous improvement and contributing to team success.

Inbound Call Center Representative

Outsource Global Technologies Limited, Abuja, Federal Capital Territory

Created positive customer experiences by answering calls with a friendly greeting.

Managed a high volume of inbound calls, providing product information and generating quotes.

Trained and coached new team members on systems and customer service strategies.

Offered excellent support by responding to customer requests.

Customer Relations Representative

B&Q Dredging, Victoria Island, Lagos, Nigeria

Directed incoming calls to the appropriate departments and personnel.

Provided competent customer service and prompt problem-solving.

Improved efficiency and organization by maintaining files and records.

Sales Representative

Globacom, Calabar, Cross River, Nigeria

Enhanced advertising strategies through social media and digital marketing.

Coordinated tradeshows and created marketing materials to attract potential customers.

Responded to information requests via telephone and in person.

Built business through events, promotions, and community outreach.

Bsc Geology

University of calabar