Mercy Dele

Customer-focused professional with strong communication, problem-solving, and organizational skills. Experienced in supporting executives, coordinating projects, and managing stakeholder interactions with professionalism and discretion. Adept at resolving client inquiries, maintaining positive relationships, and ensuring smooth operations in fast-paced environments. Passionate about delivering excellent customer service and contributing to trust and efficiency within the banking sector.

Project Tracking Officer at CESEL-Conserto JV (2022-05 – 2024-01)

Acted as key point of contact for stakeholders, providing timely updates and resolving inquiries to maintain satisfaction

• Acted as a key point of contact for stakeholders, providing timely updates and resolving inquiries to maintain satisfaction.
• Facilitated clear communication between technical and administrative teams, ensuring smooth project delivery.
• Coordinated executive and team meetings, prepared agendas, and documented action points with accuracy.
• Managed sensitive project information with strict confidentiality and professionalism.

Special Assistant to the 28th Chairman at ICAN Akure and District Society (2022-06 – 2023-06)

Strengthened member engagement by coordinating communication across digital platforms and promptly addressing inquiries

• Strengthened member engagement by coordinating communication across digital platforms and promptly addressing inquiries.
• Managed the District's database and designed promotional materials that improved member experience.
• Supported event organization, ensuring participants received timely information and assistance.

Administrator, Team Africa at Duke of Edinburgh's Commonwealth Study Conference (CSC2023 Canada) (2022-10 – 2023-11)

Served as liaison for international team members, managing inquiries and providing timely support to ensure seamless collaboration

• Served as liaison for international team members, managing inquiries and providing timely support to ensure seamless collaboration.
• Organized interviews, coordinated meetings, and managed visa application processes with professionalism.
• Built strong team bonds through proactive communication and consistent updates.

Virtual Administrative Assistant at Duke of Edinburgh's Commonwealth Study Conference AFRICA (CSC AFRICA) (2023-12 – Present)

Coordinated virtual meetings and managed calendars for team members across Africa

• Coordinated virtual meetings and managed calendars for team members across Africa.
• Developed comprehensive meeting reports and communicated effectively with Board Members.
• Facilitated remote team collaboration to enhance project outcomes.
• Implemented organizational processes to streamline administrative tasks.

Administrative Assistant at CESEL-Conserto JV (2023-03 – Present)

Supported executives by managing schedules and agendas, while handling sensitive client information with discretion

• Supported executives by managing schedules and agendas, while handling sensitive client information with discretion.
• Streamlined administrative processes to enhance workflow efficiency.
• Developed and maintained databases to support data-driven decision-making.

Personal Assistant to the CEO at Community Energy and Social Enterprise Limited (CESEL) (2022-05 – Present)

Acted as first point of contact for stakeholders, addressing inquiries and coordinating meetings to enhance satisfaction

• Acted as first point of contact for stakeholders, addressing inquiries and coordinating meetings to enhance satisfaction.
• Provided confidential administrative support to the CEO and project committees for mini-grid initiatives.
• Prepared reports and presentations for stakeholders, fostering strong communication among cross-functional teams.
• Maintained the company database and streamlined operational workflows.

Bachelor of Engineering in Computer Engineering – Michael Okpara University of Agriculture, Umudike (2015-09 – 2021-09)