Commercial Banking Officer at POLARIS BANK, LAGOS STATE (2025 – Present)
- Identify and acquire new clients within an assigned territory and segment to grow the bank's market share with a 60% conversion rate for new relationships and dormant reactivation.
- Serve as the main point of contact for a portfolio of high-value individual and corporate clients.
- Build, manage and deepen relationships with existing clients to ensure their long-term satisfaction and loyalty.
- Efficient in the managing of contingent of APG, B&G etc and FX Dom generating business like NXPs.
- Understand clients' financial needs and objectives through regular engagement and proactive communication.
- Worked with teams to mobilize deposit with the bank and help in cross selling the banks products and services.
- Enhanced company's corporate image through continual professional representation and maintained key alliances with a diverse client base of the banks customer.
- Provided strategic customer management techniques to maintain client satisfaction, retention and ongoing business.
- Responds to technical enquires and complains with various immediate resolution techniques thereby reducing customer churn.
Business Banking Group at TAJ BANK, LAGOS STATE (2024 – 2025)
- Generate new customer leads through various channels.
- Proactively identify sales prospects and conduct business development activities.
- Follow up on new leads and referrals to generate business.
- Achieving the monthly sales targets, Cross sell assets and fee products.
- Follow the various internal guidelines and procedures of the bank.
- Ensure customer satisfaction through regular engagement.
- Resolve customer queries/issues and facilitate customer service.
- Responsible for processing/documentations of Loans & other financial services.
- Develop new relationships with customers to increase business.
Team Lead Retail Relationship Management Officer at WEMA BANK, LAGOS STATE (2023 – 2024)
- Generate new customer leads through various channels.
- Proactively identify sales prospects and conduct business development activities.
- Follow up on new leads and referrals to generate business.
- Achieving the monthly sales targets, Cross sell assets and fee products.
- Follow the various internal guidelines and procedures of the bank.
- Ensure customer satisfaction through regular engagement.
- Resolve customer queries/issues and facilitate customer service.
- Responsible for processing/documentations of Loans & other financial services.
- Develop new relationships with customers to increase business.
Team Lead Direct Sales Executive at UNITED BANK FOR AFRICA, LAGOS STATE (2020 – 2023)
- Worked with teams to mobilize deposit with the bank and help in cross selling the banks products and services.
- Enhanced company's corporate image through continual professional representation and maintained key alliances with a diverse client base of the banks customer.
- Provided strategic customer management techniques to maintain client satisfaction, retention and ongoing business.
- Responds to technical enquires and complaints with various immediate resolution techniques thereby reducing customer churn.
