Mercy Peter-Ali

I am a hands-on operations professional with a proven record of serving as the primary, on-site lead for office and facility operations. I specialize in keeping the physical and operational machinery of an organization running smoothly, acting as the central on-site contact for both local and remote-first teams. My expertise lies in managing physical infrastructure, local procurement cycles, vendor relationships, and on-site logistics.

I am focused on ensuring seamless daily organizational performance through a direct, results-driven approach to facility maintenance and operational continuity.

Operations & Administrative Coordinator - ONE Campaign - Abuja, Nigeria

(2021-11 - 2026-03)

• I served as the physical operational lead for the Abuja hub, where I maintained the daily functionality of the office and provided hands-on support for program teams operating across Nigeria and South Africa.
• I overhauled the local invoice and payment process by designing and implementing a new tracking system that removed significant administrative delays and permanently stopped service provider interruptions.
• I physically managed the end-to-end local server and hardware setup, collaborating directly in-office with international IT teams to lead equipment procurement and asset handovers.
• I directed the complete travel and logistics lifecycle for executive teams, including complex flight routing, visa and work permit paperwork, and the creation of local accommodation partnerships.
• I acted as the primary on-site authority for all facility-related issues, troubleshooting network outages and managing building repairs to ensure 24/7 operational continuity for the office.
• I took direct responsibility for the monthly restocking and management of all office supplies, ensuring that physical resources were always available to support the daily performance of the program teams.

Executive Assistant to the CEO - Lavila Hotel - Abuja, Nigeria

(2017-08 - 2019-05)

• Executive Office Optimization: Managed the day-to-day corporate operations of the Chief Executive's office, balancing high-volume calendar scheduling and internal operational directives.
• Stakeholder Relations: Facilitated professional communication pipelines between the executive office, external vendors, and operational partners.
• Workflow Modernization: Audited and restructured the executive office's digital document architectures, deploying shared folder frameworks that maximized internal data accessibility.

Executive Secretary to The Local Government Chairman - Sanga Local Government - Kaduna, Nigeria

(2019-07 - 2020-07)

• Public Sector Administration: Managed the operational framework of the executive office, streamlining communications between internal departments, community leadership, and external government stakeholders.
• Information Governance: Established and maintained secure tracking systems for sensitive regulatory documentation, official correspondence, and local government records.
• Engagement and Event Logistics: Planned and executed the logistics for high-level stakeholder summits and local community administrative meetings.

Bachelor of Business Administration - Business Administration - Sikkim Manipal University

Higher National Diploma - Business Administration and Management - Federal Polytechnic Nasarawa