Mfoniso Young

I help businesses identify and reach potential clients by combining lead research, targeted outreach, relationship building, and AI automation. I am experienced in using digital tools to research prospects, organize lead information, communicate with potential customers, and create automated follow-up systems that help businesses maintain consistent engagement. My approach combines human-centered communication with automation - allowing businesses to reach more qualified prospects while reducing repetitive manual work.

Community Builder / Nigeria Ambassador at BITUNIX EXCHANGE (2024-01 – Present)

• Built and maintained relationships with users and community members across digital platforms.
• Created educational and promotional content to attract, inform, and engage potential users.
• Promoted Bitunix products, campaigns, platform features, and trading services through targeted digital communication.
• Responded to questions from community members and helped users understand platform features.
• Supported user onboarding by simplifying complex cryptocurrency and blockchain concepts.
• Collaborated with marketing teams to support campaigns and increase brand awareness.
• Consistently created content that encouraged audience engagement and community participation.
• Recognized as Best Ambassador for Organic Content Reach across three consecutive evaluation periods.

Community Builder / Community Manager at ANKR NETWORK (2022-01 – Present)

• Built and engaged an online community around ANKR's Web3 and blockchain ecosystem.
• Promoted ANKR products and services through educational content and community engagement.
• Responded to community questions and provided timely information and support.
• Helped potential users understand blockchain products and platform features.
• Supported user onboarding and community education.
• Worked with international teams to support campaigns, communication, and community-growth initiatives.
• Used social media and community channels to increase awareness and encourage user participation.
• Developed strong communication and relationship-building skills through continuous interaction with users and prospects.

Lead Generation & Client Outreach at TRANSCIENT TRAVEL AGENCY

• Researched and identified potential customers based on the agency's target audience, travel interests, location, and service requirements.
• Built and organized prospect lists using online research and digital lead-generation tools.
• Identified potential clients and businesses that could benefit from the agency's travel services.
• Conducted targeted outreach to prospects through digital communication channels.
• Developed personalized messaging designed to introduce the agency's services and encourage potential clients to start conversations.
• Maintained organized lead information to support consistent follow-up and relationship management.
• Used digital tools and automation workflows to streamline repetitive lead-generation and outreach tasks.
• Monitored prospect responses and engagement to identify opportunities for further communication.
• Supported the development of a repeatable process for finding, contacting, and following up with potential customers.
• Designed AI-powered workflows to support the client acquisition process by: Finding prospects → Organizing lead information → Researching prospects → Personalizing outreach → Sending messages → Following up → Tracking responses. These workflows are configured around specific business requirements and can operate according to predefined rules, reducing the amount of manual work required for prospecting and follow-up.

B.Sc. in Biochemistry – University of Uyo (2022-12)

Senior Secondary Certificate Examination (SSCE) – Bright Stars Model Secondary School (2015-12)