Business Manager - BEDC Electricity PLC
(2026-01)
- Develop and implement business strategies to achieve set business objectives
- Ensures the reduction of ATC&C losses according to set targets
- Coordinates and supports the activities of the service unit functions to achieve the business targets based on corporate objectives
- Identify and implement business growth opportunities with new and existing customers
- Increase customer base by ensuring the capturing of new customers
- Monitoring and retention of the existing customers for improved performance and service delivery
- Manages all stakeholders to ensure outstanding debt collection from MD, NMD postpaid and prepaid segments
- Ensure all Business Unit operations are in compliance with BEDC approved policies
- Develop and maintain cordial and beneficial customer relationships by promoting customer satisfaction
- Ensure prompt resolution of customer complaints
- Coordinate and provide support to technical activities to ensure the achievement of commercial growth and targets
- Develop budgetary plans for the Business Units
- Provide support to HCM Department in handling staff-related issues
- Preparation of periodic reports as required by relevant stakeholders
- Provide support to all commercial staff in resolution of field-related challenges and ensure excellent service delivery
- Perform any other duties as may be assigned
Product Manager - BEDC Electricity PLC
(2022-11 - 2025-12)
- Understanding and representing customers' needs
- Monitoring the market and developing competitive analyses
- Defining a vision for the product
- Aligning stakeholders around the vision for the product
- Prioritizing product features and capabilities
Revenue Protection Manager - BEDC Electricity PLC
(2022-08 - 2022-11)
- Investigates potential energy theft scenes, procures and preserves evidence, and records witness-statements
- Investigates active theft of electricity – both single phase and three phase meters. Correct unsafe situations caused by tampering with the service
- Reviews unauthorized consumption reports, web reports, and anonymous tips, and takes appropriate investigative action
- Enforces disconnection of illegal usage of energy
- Detects, investigates and analyses all immediate and contributory causes of incidents and cases
- Performs delinquent processing activities, including customer notifications
- Visits Customer premises to investigate suspected instances of theft of electricity and wrong tariff classification
- Works to improve collections by ensuring that all issues discovered in the cause of the visit resulting to losses such as illegal consumers, anomaly in tariff required because of change of usage and customers on bypass are corrected
- Ensures that all defaulters/offenders meet the financial implications for energy theft as guided by SOP
- Performs load analysis on the identified and confirmed under-billed customers on AVR and ensures full implementation on the newly assessed load
- Identifies suspicious trends or activities that borders on energy theft within the network
- Establishes facts and shows resilience in circumstances where deception may exist
- Meets all performance targets as may be set from time to time
- Complies with approved processes, procedures, regulations in carrying out activities and tasks
- Responds to customers' questions regarding billing procedures, rates, and department policies, and the safe operation of utility services on site
- Handles first line complaints and enquiries at site and escalate as appropriate
- Provides professional, polite and courteous customer service and interaction always
- Presents findings to customers in a professional and assured manner
- Timely resolutions of complaints from customers and anonymous sources as assigned
- Ensures documentary evidence is gathered during site visits to aid legal proceedings
- Works closely with local Law Enforcement and the Legal Services to prosecute individuals for unauthorized use of energy, willful damage to installation, and fraud
- Testifies as a witness or expert witness at depositions, hearings in court, NERC Forums and other proceedings as required
- Ensures safety first approach for self, colleagues and our customers during site inspections
- Supports the creation of a leading health and safety culture for the Revenue Protection Unit by adhering to organizational and regulatory HSE policies
- Escalates cases of unsafe installations, unsafe working conditions and accidents to other stakeholders for immediate correction
- Maintains High level of awareness of hazards within work/task environment
- Adheres to the Stop Work Authority when an unsafe condition, unsafe act/At-Risk Behavior is being observed
- Reports all Incident/accidents, near-misses to immediate supervisor/HSE personnel
Service Manager - BEDC Electricity PLC
(2020-03 - 2022-06)
- Oversee and guide all activities of the Service team
- Coordinate SLA creations. (Through Interaction with the business team)
- Ensure team follows best practices and maintain service level agreements
- Monitors department issues and client complaints
- Develop problem management and service improvement plans
- Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services
- Offer customer service
- Maintain customer relationships
Risk Officer - BEDC Electricity PLC
(2015-11 - 2020-03)
- Application of standard audit tools and methodologies to perform routine internal audits (analytic reviews of business operations and processes)
- To ensure compliance with standard operating procedures, regulations and company policies
- Gathers audit report data, updates statistic spreadsheets and creates related audit result charts for presentation to management
- Evaluated results of financial and operational risk management programs
- Monitor Operational Risk, Compliance Risk, Strategy Risk and Financial Risk
- Assists in the preparation of audit reports, which record and summarize the audit observations in accordance with professional standard
- Analyses and recommend changes to improve internal controls and enhance business efficiency designs and performs tests of internal control
- Administered work flow of department
- Ensure Due process are followed in the operation and transactions with third parties
- Supervised collection and distribution of materials
- Conduct check on underlying sub ledger transactions for supporting documents/bills
- Enforcing Compliance with Process and Procedure
- BEDC Liaison officer to NERC Forum
- Member of Risk Management on Audit Planning and Audit Program
- Carry out any other duty as directed by the Chief Risk Officer
Account Officer - Svengali Design Limited - 5 Abimbola ways, Isolo, Lagos state
(2012-06 - 2014-09)
- Petty cash handling
- Banking and cash Data update with Excel and Quick books
- Carry out banking related activities (from Cheque writing- cashing)
- Liaise with relationship Officers (Banks)
- Daily Bank balance enquiry
- Invoice preparation and monthly reports of all activity carried out
- Follow up with receivables from clients
- Update Payables database for contractors and staff
- Keeping the company's accounting records
