SENIOR RECOVERY OFFICER at ADVANS LAFAYETTE MICROFINANCE BANK (2023-01 – Present)
Senior Recovery Officer managing debt recovery and asset seizure operations.
- Assess the situation of late payment to facilitate speedy customer in the payment
- Ensure that 50% of clients in Par 1-90 portfolio are contacted
- Ability to successfully conduct assets seizure independently
- Ability to coordinate seizures systematically with sales to ensure that the sales of the items can cover for the total outstanding debt
- Conduct Portfolio segment analysis to identify risky segments and potential methods of recovery of the debt
- Ability to Follow up on pending payment agreements with default clients and reach negotiated agreements with them
- Identify challenges in own portfolio and discuss same with the Head of Recovery with the objective of overcoming the challenges to recover the debt
RECOVERY OFFICER at CREDITVILLE NIGERIA LIMITED (2022-01 – 2023-12)
Recovery Officer managing debt collection and debtor negotiations.
- Keep tracking outstanding debts
- Plan course of action to recover owed money
- Locate and contact debtors
- Seizure of collaterals
- Update account status and database regularly
- Comply with requirements when legal action is unavoidable
- Handle customers' questions or complaints
- Negotiate payoff deadlines and payment plans
- Build trust with debtors
DEBT RECOVERY OFFICER at ACCION MICROFINANCE BANK (2019-01 – 2022-12)
Debt Recovery Officer managing customer relations, debt collection, and payment arrangements.
- Directly liaising/corresponding with a range of clients/stakeholders on Departmental policy, payments and financial reporting requirements
- Minimising customer response times by issuing reminder notices and customer statements and monitoring collection of debts in a timely manner
- Negotiating with clients on arrangements regarding payments and making recommendations to management to ensure Departmental guidelines in relation to instalment agreements and the processing of monies received are adhered to
- Contribute to the achievement of team and organisational objectives
- Contact debtors by telephone, letter, email or fax, to agree debt recovery plans and follow up as appropriate
- Establish repayment schedules, monitoring repayment of debts, and adherence by debtors to instalment schedules
Restaurant Supervisor at FARMCITY LIMITED (2018-01 – 2018-12)
Restaurant Supervisor overseeing front and back of house operations.
- To oversee all front and back of the house restaurant operations
- Respond to customer complaints tactfully and professionally to ensure customer satisfaction through promoting excellent services
- Seek ways to cut waste and decrease operational cost
- Oversee health code compliance and sanitation standard to maintain the quality control of food served to customers
- Project future needs for goods, kitchen supplies and cleaning products order accordingly
- Analyse staff evaluations and feedback to improve the customer's experience
Life Marketing Officer at INDUSTRIAL AND GENERAL INSURANCE (IGI PLC) (2017-01 – 2017-12)
Life Marketing Officer focused on account acquisition and customer service.
- Source for new account opening for the bank
- Call and solving customers compliant
- Prospecting for potential buyer
- Cold canvassing
Food and Chemical Laboratory Attendant at STANDARD ORGANIZATION OF NIGERIA (SON) (2016-01 – 2016-12)
Food and Chemical Laboratory Attendant as part of National Youth Service Corps (NYSC) program.
- Collect food and chemical items
- Sort them out and distribute them to the right analyst to run a test
- Keep records of items collected and keep some for reference purpose
