Michael Okpara

Computer Engineering graduate and field operations professional with experience in IT systems support, technical troubleshooting, field sales, merchant onboarding, customer support, data tracking and reporting. Experienced in working across field environments, maintaining business technology systems and resolving operational issues. Technically inclined, detail-oriented and adaptable, with strong interest in developing hands-on expertise in GPS tracking, telematics, vehicle electrical systems and speed limiter installation.

Field Credit Officer at Moniepoint MFB (2026-09)

• Performed field-based verification and assessment activities using digital systems and established operational procedures.
• Collected, reviewed and documented customer and business information accurately during field activities.
• Identified and reported system-access and operational issues encountered during field work.
• Engaged directly with customers and business owners to obtain required information and resolve operational concerns.
• Worked independently in field environments while maintaining attention to detail and compliance with required procedures.

Business Relationship Manager at Moniepoint MFB (2025 – 2026)

• Supported merchants with POS terminal operations, onboarding, transaction-related issues and operational enquiries.
• Conducted field visits for merchant engagement, verification, terminal support and portfolio management.
• Identified device and operational issues and coordinated with relevant teams to support timely resolution.
• Maintained accurate customer and business records using digital platforms.
• Built strong customer relationships through regular field engagement and responsive operational support.

Field Sales Representative at Jooblu Nigeria Limited (2023 – 2025)

• Audited retail shop inventories and evaluated daily turnover to determine appropriate product credit limits.
• Identified, onboarded and maintained relationships with more than 50 retail business owners within an assigned geographical area.
• Acted as the primary point of contact for merchant complaints, supporting customer satisfaction and brand loyalty.
• Worked extensively in field locations, requiring mobility, accurate information gathering and consistent customer engagement.

IT Personnel at Admas Digital Technologies (2018 – 2023)

• Managed IT infrastructure and systems across multiple business units, supporting 95%+ system uptime and operational continuity.
• Supported data tracking and reporting systems to improve visibility into business performance metrics.
• Provided technical support and system improvements that enhanced customer experience and internal workflows.
• Applied technical problem-solving skills to support day-to-day business technology operations.

B.Eng. in Computer Engineering – Michael Okpara University of Agriculture, Umudike (2018)