Michael Taiwo

Detail-oriented Data Analyst with formal training and hands-on experience working with customer, sales, and quality control data, using Python, R, SQL, Excel, and Power BI. Skilled at cleaning and analyzing operational data and presenting it in clear dashboards and reports that support faster, better-informed business decisions.

Background spans a Data Analyst internship with Excelerate / Saint Louis University, IT and data analysis work at Munasomsop, direct sales analytics, and manufacturing quality assurance, supported by data analysis training from NIIT and New Horizon. Known for accuracy, process discipline, and clear communication with stakeholders. Seeking a Data Analyst role in Nigeria where I can apply my data analysis, visualization, and reporting skills to support business decisions.

Customer Service Representative - Referrizer - USA

(2026)

• Responded to customer inquiries via phone, email, and chat, resolving issues professionally.
• Maintained accurate records of customer interactions to support internal tracking and reporting.

Customer Service / Sales Representative - Affordable Homes - Boca Raton, Florida, USA

(2025)

• Tracked and analyzed live-call and lead-conversion data to identify patterns in customer response, informing recommendations that improved customer satisfaction.
• Ran high-volume outbound and inbound calling campaigns, using lead data to prioritize follow-ups and drive daily sales of life insurance packages.
• Maintained accurate, structured records of leads, interactions, and outcomes, ensuring reliable CRM data for reporting and follow-up.
• Gave management timely, clear feedback on call trends and customer needs to support process improvement.

Data Analyst Intern - Excelerate / Saint Louis University

(2025-06)

• Completed a data visualization internship, applying data analysis skills to practical tasks.
• Worked on turning data into clear charts and dashboards to communicate insights.

IT Manager / Data Analyst - Munasomsop - Nigeria

(2024)

• Combined IT management responsibilities with data analysis and reporting duties.
• Supported business operations by working with organizational data and reporting on it.

Quality Control Inspector - Natural Prime Resource Ltd - Ogun, Nigeria

(2022-01 - 2023)

• Carried out systematic quality assessments against internal standards, analyzing inspection data to identify compliance trends and recurring defects.
• Flagged discrepancies and proposed corrective actions to production teams, contributing to reduced quality-control failures.
• Kept detailed, audit-ready inspection logs, ensuring accurate data and documentation for management review and regulatory compliance.
• Worked with production staff to turn quality data into practical process improvements.

BSc - Business Administration - National Open University of Nigeria