Miebi Ebuku

Experienced IT professional with a strong understanding of cloud infrastructure and 4 years of experience in IT administration, network, and security. Possess 1 year of handson experience in the AWS Cloud platform, including proficiency in AWS services such as IAM, EC2, S3, WAF Shield, RDS, Route 53, CloudWatch, and CloudTrail. Skilled in operating systems such as Windows and Linux (Ubuntu and Cent OS) and familiar with monitoring tools such as New Relic, Intermapper, WhatsupGold, PRTG, and Zabbix.

Possess strong knowledge in networking technologies including routers, switches, access points, load balancers, firewalls, TCP/IP, DNS, DHCP, and ACL

Cloud Engineer at Cellulant (Mar 2022 - Present) •

Creating EC2 instances and IAM user accounts for developers • Conducting routine security checks on the AWS platform by promptly applying necessary instance patches and fulfilling log requests for the operations team and developers.

• Ensuring prompt response to AWS notification messages regarding instance maintenance, and effectively communicating necessary maintenance details to the service desk team, including any anticipated downtime • Performing proactive and reactive monitoring of disk usage across all UAT and production servers, while also maintaining up-to-date log rotation on the S3 bucket.

• Maintain optimal server performance and ensure efficient internet connectivity within the offices located in Lagos, Nigeria, Nairobi, Tanzania, and Botswana through ongoing monitoring and maintenance.

• Configure switches, routers, access points, firewalls and manage active directory software (Jump Cloud) and Google Workspace for the entire organization • Proactively monitor and optimize cloud infrastructure for cost-effectiveness and reliability • Implement security measures to protect cloud resources and data, such as access control, encryption, and data backup • Troubleshoot cloud infrastructure and application issues and recommend solutions to improve reliability and performance • Facilitate the migration of third-party services, such as 3CX and other services, to the AWS platform.

Technical Support Engineer at Hyperia (Mar 2021 - Mar 2022)

• Configured and maintained network equipment including Cisco switches and routers, Ubiquity radios, Avaya, and TP routers • Monitored networks for multiple customers and responded to network alarms and events • Worked with internal and external teams, account managers, project engineers, and partners to isolate faults and restore services • Informed management and customers about major incidents until resolution

Technical Support Engineer at Med Tech Solutions |Remote| (June 2021 - July 2021)

• Configured and supported network equipment including routers, switches, and firewalls • Troubleshot MPLS, WAN, Multicast, BGP, EIGRP, OSPF, VLANs, DNS, and DHCP • Used monitoring tools to identify, research, and resolve potential issues • Managed all servers/desktops to keep them up to date with Microsoft and third-party patches, virus definitions, and malware using RMM software • Handled sensitive information, including Protected Health Information (ePHI), and adhered to HIPAA and other cybersecurity frameworks

Service Desk Analyst at Information Connectivity Solutions Limited (Sept 2020 – Mar 2021)

• Provided technical support to customers via phone, email, and chat, resolving hardware and software issues with desktops, laptops, and mobile devices • Utilized remote desktop tools to diagnose and repair technical issues for clients, reducing downtime and increasing customer satisfaction • Responded to customer inquiries in a timely and professional manner, ensuring high levels of customer satisfaction • Utilized knowledge management software to document customer interactions and create detailed problem resolution reports • Maintained up-to-date knowledge of company products and services, as well as industry developments and trends

Network Engineer at Novotech Works (2018-Mar 2020)

• Contributed to the successful installation of ATM machines for Wema Bank PLC by assigning IP addresses to all deployed ATMs nationwide. • Deployed, configured, and maintained switches, routers, and access points for clients • Worked with network devices such as Cisco routers and switches (2960 Series) • Negotiated equipment procurement contracts with vendors based on client specifications

IT Support Trainee at Brace Forward (Jan 2016-June 2016)

• Configured switches, routers, and access points for clients • Negotiated contracts with vendors on equipment procurement based on client specifications.

Education • Bachelor of Science in Quantity Surveying from University of Lagos (Graduated in Oct 2018)

Certifications •

Amazon Web Services Solutions Architect Associate (2022-2025) •

Amazon Web Services Cloud Practitioner (2021-2024) •

Cisco Certified Networking Associate Routing and Switching (In View) •

Cisco: Introduction to Cybersecurity