Mikel Sunny

Customer-focused Receptionist and Administrative Professional with experience in front desk operations, customer service, reservations management, cash handling and team supervision in the hospitality industry. Skilled in handling enquiries, maintaining records, preparing administrative reports and ensuring smooth daily operations. Strong communication, organisational and problem-solving skills.

Receptionist - Hilltop Hotel - Idanre, Ondo State

(2023)

• Managed guest check-in and check-out procedures.
• Processed reservations and maintained accurate booking records.
• Responded to telephone enquiries and guest requests.
• Handled payments and issued receipts.
• Maintained guest records and reception area.
• Provided excellent customer service.

Receptionist / Supervisor - Adwels Hotel & Suites - Akure, Ondo State

• Managed front desk operations and reservations.
• Prepared daily administrative reports.
• Handled guest enquiries and resolved complaints professionally.
• Maintained booking records and documentation.
• Supervised front desk staff and assigned daily duties.
• Coordinated staff schedules and supported smooth hotel operations.

B.Sc. - Mass Communication - Ambrose Alli University