Miriam Ignatius

Detail-oriented Customer Service Representative and Virtual Assistant with 3+ years of experience delivering high-quality remote support to international clients. Proven track record of managing high-volume inboxes, resolving complex customer inquiries, and streamlining workflows using CRM platforms and productivity tools. Adept at working independently across time zones with strong written and verbal communication skills.

Seeking remote roles where I can drive customer satisfaction, support operations, and add measurable value.

Customer Support Representative at Huncho Deli (2022-01 – 2024-12)

• Managed a high volume of customer inquiries via phone, email, and chat, maintaining a consistent first-contact resolution rate.
• Investigated and resolved product and service complaints, reducing escalations and improving customer satisfaction scores.
• Maintained detailed customer records and interaction logs in CRM systems to ensure accurate follow-up and reporting.
• Collaborated with kitchen and delivery teams to communicate order updates and resolve fulfilment issues in real time.
• Contributed to a 15% improvement in repeat customer retention through proactive relationship management.

Virtual Assistant at Soylent Company (2024-01 – Present)

• Managed executive email inboxes, triaged correspondence, and drafted professional responses across multiple time zones.
• Coordinated and optimised scheduling, including calendar management, meeting prep, and follow-up documentation.
• Streamlined recurring administrative workflows, resulting in a 50% improvement in team operational efficiency.
• Conducted online research, compiled reports, and maintained up-to-date internal documentation and databases.
• Supported client onboarding processes by preparing materials and ensuring timely communication.

Patient Support Coordinator / Dialysis Technician at St Mary's Children & Community Hospital (2025-01 – Present)

• Delivered compassionate, clear communication to patients and families, explaining clinical procedures and care plans.
• Maintained meticulous patient records and ensured compliance with documentation protocols.
• Coordinated operational workflows between clinical and administrative departments to ensure seamless patient care.

Cashier & Customer Relations Associate at Uche Fashion Designs Ltd. (2019-01 – 2021-12)

• Processed transactions accurately and handled cash reconciliation with zero discrepancy over the tenure.
• Built strong customer relationships through attentive service, contributing to repeat business and positive word-of-mouth.

B.Sc. in Human Physiology – Nnamdi Azikiwe University (2021-01 – 2025-12)