Mordecai Otun

Strategic and user-focused Product Manager with 4+ years' experience leading cross-functional teams and managing end-to-end product lifecycles across fintech, SaaS, and digital platforms. Skilled at leveraging Agile practices, data analytics, and customer insights to launch innovative solutions that increase adoption, streamline operations, and improve customer experience. Proven success delivering products with zero defect rates, driving 30–50% operational gains, and enhancing digital engagement across B2B and B2C markets.

Product Manager at Alert Microfinance Bank (2024-01 – Present)

• Improved KYC flow within the Alert Mobile App, reducing onboarding drop-offs by 25% through UX refinement and process redesign.
• Supported launch of the CleanEarth Loan, a green credit product for SMEs, by conducting market research and shaping product messaging.
• Contributed to feature documentation and QA testing for Goldbucks, a digital savings product integrated into the bank's app.
• Collaborated with cross-functional teams (design, compliance, and engineering) to ensure on-time delivery and regulatory compliance.

Junior Product Manager at ARCA Payments Ltd. (2023-03 – 2023-10)

• Launched a digital card management portal, increasing adoption by 20% across partner banks in under 3 months.
• Achieved a 0% defect rate across 4 sprints by tightening QA processes and using automated UAT checklists.
• Partnered with engineering and business teams to define clear product specs and roadmap priorities.

B.Sc. in Mass Communication – Bestower International University (2020 – 2024)

Certified Product Manager – SQI College of ICT (2025)