Mustapha Abba

Customer service representative with experience resolving customer inquiries, processing transactions and building strong client relationships. Certified in project management, AI fluency and virtual assistance, with strong administrative, communication and digital productivity skills. Adept at using productivity software like Google Workspace, Microsoft Office, Trello and Zoom to support business operations remotely or in fast-paced environments.

Customer Service Representative - GG Mechang Ventures Limited

(2023-01 - 2025-12)

• Responded to customer inquiries via phone, email and in person.
• Resolved complaints while maintaining high customer satisfaction.
• Processed orders, payments, refunds and account updates.
• Maintained accurate customer records.
• Escalated complex issues and collaborated to improve service delivery.

Secretary (NYSC) - Ministry of Youth and Sports Development, Lafia - Lafia

(2022-01 - 2022-12)

• Managed schedules, calls, meetings, records and data entry.
• Prepared official correspondence and maintained confidential information.

B.Sc. - Geology - Kogi State University, Anyigba (2021-12)

NYSC (2022-12)