Retail Store Manager
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Results-driven Customer Service and Retail Management professional with over 5 years of experience driving sales growth, coordinating store operations, and executing local promotional strategies. Proven track record of leveraging market insights and customer feedback to build brand awareness and increase revenue. Skilled leader adept at tracking performance metrics, managing small budgets, and converting digital inquiries into sales.
Retail Store Manager - Firstgrade Tokunbo Tv Ltd / Limitless Care TV Service Centre - Lagos, Nigeria
(2024-01 - 2026-01)
Managed daily commercial operations, maximizing store efficiency, profitability, and local brand awareness. Designed and executed localized promotional strategies and customer engagement initiatives to boost foot traffic. Conducted informal market research on consumer preferences to optimize product merchandising and drive sales.
Monitored product inventory levels, tracked monthly sales performance metrics, and managed operational budgets. Provided leadership and supervision to floor staff, ensuring excellent customer service and complaint resolution.
Sales Representative / Social Media Manager - Firstgrade Tokunbo Tv Ltd - Lagos, Nigeria
(2022-01 - 2024-01)
Managed business social media channels, running organic campaigns that increased online audience engagement. Conducted regular competitor analysis on regional pricing models to help adjust our digital sales pitches. Responded to online product inquiries rapidly. Maintained strong, long-term customer relationships through personalized communication and follow-ups.
Sales Representative / Cashier - Limitless Care TV Service Centre - Lagos, Nigeria
(2020-01 - 2022-01)
Processed customer retail transactions accurately and securely using Point of Sale (POS) systems. Handled customer complaints professionally, protecting the business's reputation and customer retention rates.
Primary School Teacher - Blossom Martina Montessori School - Lagos, Nigeria
(2013-01 - 2019-01)
Delivered structured lessons, prepared educational materials, and communicated student progress with parents.
Library Intern - Lagos State University Library - Lagos, Nigeria
(2023-01 - 2023-12)
Assisted in organizing materials and supported library users with complex data and information searches.
Bachelor of Science (B.Sc.) - Library and Information Science - Tai Solarin University of Education, Nigeria (2019-01 - 2023-01)
