Night Manager/Auditor - Johnwood Hotel By Bolton - Abuja, FC
(2023-04)
- Handle guest complaints, developed successful solutions and negotiate results for complete satisfaction.
- Facilitate communication between night and day teams, ensuring seamless transitions.
- Supervised night staff, fostering collaborative work environment.
- Implemented promotions and special events to increase sales and customer satisfaction.
- Performing daily financial reconciliations to ensure accuracy across all revenue-generating departments.
- Oversee guest services, monitoring security and responding emergencies
- Managing Front Desk and coordinating with Housekeeping
Operations Manager - Springs Resort Sparadise Suites
(2018-01 - 2023-03)
- Developing and Implementing strategies that will ensure a positive experience that exceeds guest's expectations.
- Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another.
- Anticipate all guest needs and respond promptly & accordingly.
- Establish and maintain standards for staff performance and customer service.
- Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.
- Staffing the hotel appropriately.
- Review employee behavior, appearance and performance and conducting daily meetings to ensure that all departments are in working order.
General Manager - Residency Hotels Limited
(2015-01 - 2017-12)
- Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
- An ambassador for the brand and the hotel.
- Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
- Work Very closely with the Hotel owners and other stakeholders.
- Responsible for managing the Hotels team member and overall hotel targets to deliver an excellent Guest experience.
Assistant General Manager - Kakanfo Inn and Conference Centre
(2013-01 - 2015-12)
- Responsible to manage the Operations on a day to day basis of a single Hotel property of 82 Rooms to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, Food and Beverage quality, and profit/financial control).
- Coordinate, direct and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company ensuring 100% guest satisfaction.
- Responsible for production, packaging, sales and marketing of the unit as well as safety, accountability and maintenance.
Bakery Manager - Mama Cass Restaurant Limited
(2011-01 - 2013-12)
Operations Manager - Mama Cass Restaurants Limited
(2010-01 - 2011-12)
Operations Manager - Citi Chef Restaurants
(2009-01 - 2010-12)
Restaurant Manager - Sundry Foods Limited
(2006-01 - 2009-12)
Assistant Chef - Metropolitan Hotel
(2004-01 - 2006-12)
Canteen Manager - Metropolitan Hotel
(2003-01 - 2004-12)
