Natalie Green

Results-driven Deputy Team Manager with over a decade in education, specialising in ESFA-funded programmes.

Manages

Level 7 Accountancy apprenticeships and oversees initiatives in Business Administration, Retail, and Customer Service. Drives team performance through innovative solutions and continuous improvement, ensuring compliance with OFSTED standards while enhancing efficiency.

Deputy Team Manager/ Talent Coach at Kaplan (2019-09 – Present)

Managing a caseload of over 30 students pursuing Level 7 Accountancy qualifications, performing dual roles as Deputy Team Manager and Talent Coach, overseeing all apprenticeships until they reach the End Point Assessment (EPA). Coaching and mentoring staff is a key focus of my role, providing valuable insights into team management. Working with employed students who are to complete a Level 7 apprenticeship in Accountancy and Tax.

Covering the qualifications of ACCA, ACA, CIMA, CTA and other joint pathways. Being the students' main point of contact, overseeing the qualification and delivering coaching to students to work on their apprenticeship by supporting them with development towards the standard of the qualification. That being Knowledge, Skills and Behaviours, being compliant towards meeting their Off the Job Hours that are provided through the funding from the ESFA, completing End Point Assessments with students and conducting Gateway Reviews.

Deputy responsibilities extend to conducting Talent Coaches' one-to-ones, where presenting monthly KPI figures, offering detailed insights into their origins, and recognising staff achievements.

• Ensured Off the Job hours compliance with Quality and Compliance standards while supporting students' career aspirations post-apprenticeship through CIAG, offering pastoral care for mental health support, and maintaining regular communication with employers on student progress and concerns.
• Championed GDPR and OneFile compliance for Level 7 team by generating reports to analyse standings and trends, forecasting potential issues, and collaborating with management to prevent breaches.
• Monitored and reviewed processes to ensure compliance with the EIF, facilitating continuous improvement and maintaining high standards of education and training.
• Collaborated with the team to adhere to the Education Inspection Framework (EIF) and align activities with OFSTED standards and guidelines.
• Collaborated with Team Manager to implement new systems and processes, streamlining workloads during student calls and serving as first point of contact for team inquiries, ensuring accurate information provision and participating in trials to test and provide feedback on new processes.
• Explored AI integration to enhance team efficiency and streamline processes.

Tutor/ Assessor/ IQA at Xtol Development Services (2015-05 – 2018-07)

Qualified Assessor and Tutor with over 4 years' experience and Internal Verifier 2+ years' experience. Visiting learners in the workplace, assessing them for qualifications delivering full Apprenticeship frameworks, covering Customer Service Level 1+2, Business Administration level 1,2,3 +4 including Functional Skills Maths, English and ICT at Level 1 and Level 2, ERR & PTLS. Uploading documentation on learners' progression, planning and implementing initial assessments and course reviews with learners.

Working with learner portfolios paper-based and e-portfolio systems working to National Standards and being compliant with Awarding Bodies OCR and Highfields. Building and developing relationships with employers, planning the assessment process with learners and employers, observing, recording assessments, feedback and completing all relevant documentation to high quality that is standardised across the board, working towards End Point Assessments.

• Delivered classroom-based training in employability skills to unemployed individuals, creating high-quality portfolios covering Money Management, Job Application and Search strategies, Progression Planning, and CV writing. Taught Level 1 courses in Retail, Customer Service, and Contact Centre, as well as Level 2 in Conflict Management.
• Conducted internal quality audits and prepared for external verification visits.
• Tutored students in one-to-one and small group sessions to progress learning.
• Analysed student progress and prepared feedback to improve test results.
• Organised and maintained detailed records of tutoring sessions, including students' progress, to track and report outcomes effectively.
• Developed and delivered high-quality programmes enabling students aged 16–19 and 19+ to achieve qualifications.
• Maintained databases using various backup techniques and methodologies, ensuring data integrity and accessibility.

Tutor at Education Youth Services (2012-11 – 2014-07)

• Tutored students in one-to-one and small group sessions to progress learning.
• Analysed student progress and prepared feedback to improve test results.
• Organised and maintained detailed records of tutoring sessions, including students' progress, to track and report outcomes effectively.
• Developed and delivered high-quality programmes enabling students aged 16–19 and 19+ to achieve qualifications.

Programme and Data Administrator at System Training (2011-08 – 2012-06)

• Maintained databases using various backup techniques and methodologies, ensuring data integrity and accessibility.
• Collaborated with IT team to implement database security measures, protecting sensitive information.
• Optimised data storage practices, enhancing system resource allocation and database performance.
• Managed telephone communications, scheduled appointments and training, updated management information and reports, tracked learner progress, produced and sent certificates, maintained filing systems, ordered equipment, completed Maytas training, and conducted internal audits.

ILM L5 in Leadership and Management – Leadership and Management - Doncaster (2022)

GCSE – Ridgewood Comprehensive School - Doncaster (2007 – 2007)

Level 3 in Preparing to Teach in the Life Long Learning Sector (PTTL'S) – Doncaster

Level 4 Certificate in Education and Training – Education and Training - Doncaster

A1 Assessor qualification in A1 Assessor – A1 Assessor - Doncaster

Level 4 in Internal Quality Assurance – Internal Quality Assurance - Doncaster

Level 2 in Maths, English, ICT – Functional Skills - Doncaster

Level 2 in Team Leading – Team leading - Doncaster

Level 2, 3 & 4 in Business Administration – Business Administration - Doncaster

NVQ Level 2 in Information Advice and Guidance – IAG - Doncaster