Nathalia Mark

Organised and detail-oriented administrative professional with experience in executive assistance, customer experience, digital content coordination, and real estate administration. Skilled in executive scheduling, correspondence management, client relations, documentation, vendor coordination, and office operations. Experienced in managing customer communication across three digital channels and supporting business activities through effective organisation, follow-up, and professional communication.

Proficient in Microsoft Office and digital content tools, with a commitment to accuracy, confidentiality, and efficient service delivery.

Administrative Support (NYSC) - Olakunle and Partners Limited, Real Estate

(2025 - 2026)

• Assisted with client inquiries and follow-up regarding real estate services and property information.
• Organised property documents and maintained administrative records to support accurate record keeping and information retrieval.
• Coordinated correspondence between clients and company personnel to facilitate the handling of property-related requests.
• Monitored assigned documentation and administrative tasks to support timely processing.
• Supported routine office operations and maintained organised records of administrative activities.

Creative Assistant and Customer Experience Manager - Chido Global Limited - Owerri, Imo State

(2023-09 - 2025-02)

• Managed customer inquiries across three communication channels: Instagram, WhatsApp, and email.
• Coordinated vendor communication and monitored production timelines to support timely order fulfilment.
• Assessed customer needs, responded to inquiries, and followed up on concerns to maintain positive customer relationships.
• Created digital content and supported brand visibility across social media platforms.
• Coordinated customer service and creative assignments, prioritising tasks to meet operational deadlines.

Executive Assistant - Chido Global Limited - Owerri, Imo State

(2020 - 2024)

• Coordinated executive schedules, appointments, correspondence, and daily administrative activities to support efficient office operations.
• Prepared business documents, reports, and correspondence while maintaining organised records for easy retrieval.
• Managed communication with clients and staff, following up on outstanding requests and assigned tasks.
• Monitored administrative activities and deadlines to support the timely completion of executive priorities.
• Handled confidential business information and documents with discretion and professionalism.

Bachelor of Science (B.Sc.) - Geography and Environmental Management - Imo State University, Imo State, Nigeria (2019 - 2023)