REMOTE SALES ADVISOR - First bank of Nigeria - Enugu State
(2024-09)
- Contact prospective and existing customers to promote banking products.
- Respond to inbound inquiries related to accounts, loans, cards, and digital banking.
- Build relationships with clients remotely to understand their financial needs.
- Meet sales targets on savings and current accounts, fixed deposits & investment products, debit & credit cards.
- Work with marketing-generated leads or warm customer lists.
- Follow up, nurture interest, overcome objections.
- Convert prospects into active customers.
- Assist customers with digital onboarding (e-KYC, document upload).
- Guide new customers through account activation.
- Ensure compliance with banking regulations and verification steps.
- Identify customer needs using transaction patterns or account behavior.
- Recommend suitable products (cards, loans, savings plans).
- Encourage customers to use more bank channels (digital banking, POS, etc.)
- Help customers solve simple account issues.
- Guide them on using mobile/internet banking.
- Escalate complex issues to the right team.
TEACHER - COPELAND LANGUAGE SCHOOL - Onitsha, Anambra State
(2022-11 - 2023-02)
- Planning and preparing lesson plans based on the curriculum
- Creating instructional content and materials
- Delivering engaging lessons to students
- Assessing student learning and progress
- Providing feedback and grading assignments
- Communicating with parents and other teachers about student progress
- Identifying individual student needs and adapting instruction as necessary
- Maintaining a safe and positive classroom environment
- Participating in professional development activities to continue learning and improving teaching skills
- Collaborating with colleagues and administrators to enhance school programs and policies
CUSTOMER SERIVCE STAFF (NYSC) - ENUGU ELECTRICITY DISTRIBUTION COMPANY - Enugu state
(2023-03 - 2023-12)
- Receiving customers complaint over the phone
- Handling courteously face to face enquiries from customers
- Attend to walk –in- customers(non MD)
- Receipt and acknowledge written customers complaint.
- Escalating call complaints to the appropriate unit for resolution.
- Accurate record of all calls and walk –in- customer's complaints.
- Communicate customers on decisions /actions taken to resolve their complaints.
- Prepare and submit weekly report of complaints to the manager (customer service)
RECEPTIONIST - OFUNNE CHAMBERS
(2022-03 - 2023-03)
Overall, the receptionist plays an important role in managing the front desk of the law firm and ensuring that clients receive excellent customer service.
- Greeting clients and visitors: A receptionist in a law firm is often the first point of contact for clients and visitors. They must greet them warmly and provide any necessary information about the firm and its services.
- Answering calls and emails: The receptionist is responsible for answering and directing calls and emails to the correct person or department.
- Scheduling appointments: Receptionists are in charge of scheduling appointments for clients, attorneys, and other staff members.
- Managing paperwork: They are tasked with organizing, filing and managing office documents and records.
- Maintaining the reception area: A receptionist is responsible for keeping the reception area tidy and presentable.
- Providing administrative support: They may perform tasks such as data entry, typing, photocopying, or other clerical duties.
- Coordinating meetings and conferences: In some cases, receptionists may be responsible for coordinating meetings and conferences for clients, staff or attorneys.
- Handling billing and payment processing: They may assist in processing payments and sending invoices to clients.
