Excellent Customer Centric Services Manager
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Making a great impact in the transformation and Customers centricity drive of firstbank of Nigeria Ltd is one of the key roles of Nelson for over ten years, and still running.
As Product of the Chartered Institute of Bankers of Nigeria and a Masters degree holder in Finance, I was able to make a significant contribution to the financial industry with special interest in Customer Experience improvement, Control Functions, Operations and Services, Operational Risk management, branch management, Learning and Capacity development among others.
My special innovation ideas and result oriented mindset is a critical driver for me, in meeting set targets.
Customer Service Representative - Firstbank- 2008-2015
Account Reconciliation Officer - Firstbank- 2015-2016
Financial Transaction Officer - Firstbank- 2016-2017
Branch Services Manager - Firstbank- 2017-2023
Learning Management Coordinator- Firstbank-2023- Date
M.Sc. Finance- 2017. Ekiti State University Ado Ekiti.
Master in Business Administration- 2012 . Obafemi Awolowo University Ile Ife.
B.Sc Economics- 2006. Adekunle Ajasin University Akungba Akoko Ondo State.
