Ngnonguini Julio

Dynamic professional with experience in reception, customer relations, communication, and client request management. Endowed with an excellent sense of listening, strong organizational skills, and the ability to work in a demanding environment. Capable of contributing to the improvement of customer experience and the achievement of commercial objectives.

Team Leader // Telecommunications - OMNIACOM CMR - Cameroon

(2023-05)

• On-site team management.
• Daily activity reporting in client groups (OCM, MTN, CAMTEL, NOKIA, HUAWEI, ZTE).
• Monitoring and improving team performance and skill development.

Customer Relations Officer and Travel Consultant // Travel and Tourism - EASE TRAVEL SERVICES - Cameroon

(2023-01 - 2023-05)

• Welcoming and advising clients.
• Selling travel services (airline tickets, visas, hotel reservations, tourist activities).
• Reservation management.
• Request management.
• Client follow-up and assistance.
• Guiding clients in the use of online services.

Customer Relations Officer // Internet and Connectivity - INTELCIA CAMEROUN - Cameroon

(2020-06 - 2022-11)

• Welcoming and handling clients by phone.
• Managing complaints, tracking files, and building client loyalty.
• Processing inbound and outbound calls and updating client information.
• Monitoring and guiding field technicians.
• Tracking customer satisfaction and improving service quality.

Customer Relations Officer // Hydrocarbons and Energy - ABE SERVICES CMR - Cameroon

(2019-11 - 2020-06)

• Welcoming and directing clients.
• Assisting in the management of energy contracts and subscriptions.
• Collaborating with technical and commercial teams to meet client needs.
• Tracking customer satisfaction and improving service quality.

BTS - TELECOMMUNICATIONS - Institut Universitaire de la Cote - Douala (Akwa) (2017 - 2019)

BACHELOR'S DEGREE - TELECOMMUNICATIONS NETWORKS - ENSET - Douala (Université de Douala) (2020 - 2021)