Ngozika Dike

• Over 15 years experience in Procurement, Transport, Facility Management, Office Management, Risk Management and Asset Management
• Strong background in Business Administration, Business Development , Management, Operations and Supply Chain Management
• Proven Skills in Management, Administrative, Negotiation, Relationship Management, Problem Solving/Conflict Resolution, Pressure Management, Team Management, Communication, Interpersonal, Analytic , Critical Thinking, Retail Market, Selling, Procurement, Presentation, Decision Making and Strategic Thinking
• Demonstrated the ability to develop and improve business operations by producing a Standard Operational Procedure document to guide operational activities across all business units.

  Service Level

  Agreements (SLA) for both internal and external customers. This fulfilled expectations and measure performance of operational activities for service improvement in a professional, effective and efficient manner

• Recent graduate of Master of Science (Operations and Supply Chain Management)
• Equivalent of two Master degrees and a Bachelor’s degree as determined by World Education Services in Toronto, ON)
• Computer skills in Microsoft Office, Outlook, Internet
• Member, Chartered Institute of Procurement & Supply 

Senior Manager, Risk Asset September 2016 till Date

Nigeria Deposit Insurance Corporation (NDIC), Lagos, Nigeria

• Compiled, maintained and updated Risk Asset Register (Data Management and Administration)
• Managed and appraised external correspondences and internal memorandum for Management consideration and guidance based on administrative policies and procedures.

  Issued demand letters to debtors

  Appraised repayment proposals

  Negotiated debts settlement

  Prepared Credit Memorandum 

• Appraised repayment offers, prepared and updated Status Report and Asset Management Committee feedbacks for top management decision making
• Liaised with interest groups (Debtors, Recovery Agents, Solicitors) on behalf of Management, drew up meeting agenda and made arrangement for settlement discussions and reconciliation of accounts.
• Analyzed reports from feedbacks, made necessary recommendations and justification for strategic actions
• Processed cheque lodgment and acknowledged letters and receipts
• Conducted pre-trial meetings and served as witnesses in debt recovery matters filed in court.
• Provided standby logistics for enforcement of judgment debts

Nigeria Deposit Insurance Corporation (NDIC), Lagos, Nigeria

• Planned, organized, controlled and directed administrative services such as cleaning, maintenance, parking, safety inspections, security, including directing, coordinating and planning essential central services such as reception, archiving, catering and waste disposal 
• Prepared documents to put out tenders
• Supervised market survey process
• Negotiated contract terms
• Carried out cost analysis for required goods or services to achieve maximum value for money
• Supervised and coordinated work of contractors
• Ensured that agreed work by staff or contractors has been completed satisfactorily and follow up on any discrepancies
• Interfaced with internal and external vendors/service providers and ensuring compliance to Service Level Agreements (SLA)
• Responded appropriately to emergencies or urgent issues 
• Ensured the building meets health and safety requirements and that facilities comply with legislation 
• Planned best allocation and utilisation of space and resources 
• Logistic support and coordination of meeting venue
• Planned and managed the facility's operations budget
• Managed vendors and service providers activities
• Hired and oversaw training and supervision of staff.
• Ensured the installation, maintenance and repair of machinery, equipment, electrical and mechanical systems
• Coordinated and led one or more teams to cover various areas of responsibility
• Prepared reports and statistics related to areas of responsibility

Assistant Manager, Transport Unit (Team Lead) February 2012 – July 2015

Nigeria Deposit Insurance Corporation (NDIC), Lagos, Nigeria

 Planned, organized, directed, controlled and evaluated the operations of the Unit

• Managed the Corporation’s fleet of vehicles
• Coordinated and supervised maintenance of vehicles
• Coordinated the processing of vehicle insurance and licenses
• Facilitated the supply for fuelling of vehicles
•  Managed, monitored and reviewed the performance of subordinates
• Evaluated and processed requests for repair of motor vehicles
• Processed payments
• Maintained service record of vehicles
• Prepared and processed non-accident bonus to entitled drivers
• Facilitated the installation of auto-security devices in vehicles
• Set operational guidelines, policies and standards, including determination of safety procedures in collaboration with Senior Management and ensured compliance with

• Procurement functions
• Initiated the procurement process for pool vehicles 
• Carried out market survey and inspections
• Analyzed bids
• Vendor Management (Mechanics, gas stations, inspection engineers, tracking services)
• Managed supply and replenishment of fuel to fuel dump
• Contracted fuel supply vendors and managed the disbursement and replenishment of fuel floats with filling stations
• Supervised engineering assessment of procured vehicles
• Appraised performance to monitor and demonstrate achievement of Service Level Agreement (SLA) for continuous improvement
• Recruited personnel in collaboration with Human Resources Department
• Proposed training modules and supervised training sessions
• Managed unit’s budget
• Prepared reports for Senior Management, and planned for changes to schedules and policies

Nigeria Deposit Insurance Corporation (NDIC), Lagos, Nigeria

• Developed procurement policies and procedures and control Unit’s budget to Support operational requirements
• Collaborated with Administrative Department in developing policies for contract negotiation, review and management of supplies and Suppliers/Vendors.
• Participated in the development of specifications for equipment, products or substitute materials
• Identified suppliers/vendors of materials, equipment or supplies
• Carried out periodic market surveys
• Evaluated cost and quality of goods or services
• Supervised the negotiation of contracts
• Managed the procurement process and the supply base efficiently and effectively
• Developed strong relationships with other functional groups
• Assisted in designing procedures for efficient implementation of policies 
• Prepared terms and conditions of supplies based on predefined parameters 
• Maintained integrity of the supplies management 
• Monitored supplies execution against plan and funding, and prepare periodic progress reports. 
• Monitored supplies/contracts’ compliance to contract terms 
• Resolved contractual issues with clients and sub suppliers 
• Identified procurement saving possibilities and negotiate contract renewals
• Reported and reconciled all transactions to Executive Management
• Supported operational strategy adopted for achieving targets 
• Delivered within budget (time and financial) and within defined quality criteria 
• Negotiated and managed clients contracts and Service Level Agreements (SLA)
• Managed formal supply success reviews 
• Documented weekly reports or any other reports identified as relevant to supplies

• Provided office management support to the Executive Management. 
• Provided administrative support; official travel and accommodation, ground transportation, hotel bookings, logistic support
• Provided and coordinated administrative tasks, procurement, facility management, protocol 
• Managed general administrative duties

Melody IQ. Concerns (Private) 

• Assisted in developing policies for contract negotiation, designing procedures, review and management of supplies and Suppliers.
• Prepared terms and conditions of supplies based on predefined parameters 
• Maintained integrity of the supply management 
• Monitored supplies execution against plan and funding, and prepare periodic progress reports.
• Monitored supplies/contracts’ compliance to contract terms 
• Resolved contractual issues with clients and sub suppliers 
• Identified procurement saving possibilities and negotiate contract renewals
• Timely prepared contract documents
• Reported and reconciled all transactions to Executive Management 
• Assisted with delivery within budget (time and financial) and within defined quality criteria 
• Assisted with negotiating and managing clients contracts and Service Level Agreements
• Assisted with formal supply success reviews 
• Documented weekly reports and reports identified as relevant to supplies

Nigerian lnt’l School, Cotonou-Benin Republic 

• Prepared student bills 
• Up to date book-keeping
• Forecasted financial implications of academic year programmes (pros & cons)
• Prepared Annual budget
• Ensured proper implementation and performance of annual budgets
• Prepared quarterly and annual financial Reports
• Bank transactions & Reconciliation
• General secretarial duties

M.Sc. Operations and Supply Chain Management (2017) University of Liverpool, UK

MBA, Business Administration (2002) Nnamdi Azikiwe University, Awka

Bachelor of Science (Education/Social Studies) (1997) Abia State University, Uturu