Nkechi Nzewi
Dedicated and customer-focused Customer Service Professional with over 10 years of experience
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About
Dedicated and customer-focused Customer Service Professional with over 10 years of experience in customer support, email and telephone communication, complaint resolution, CRM management, and administrative operations across the banking, automotive, and sales industries. Skilled in delivering exceptional customer experiences, resolving complex customer issues, maintaining accurate records, and working effectively in fast-paced environments. Proficient in Microsoft Office, CRM systems, and remote communication tools.
Seeking a remote Customer Service/Email Support position where I can contribute to customer satisfaction and business growth.
Experience
Customer Service Officer - Just Drive Autocare - Lagos, Nigeria
(2025-12)
- Respond to customer enquiries through email, phone calls and in-person interactions.
- Resolve customer complaints professionally and within company service standards.
- Schedule vehicle service appointments and maintain accurate customer records.
- Follow up with customers after service completion to ensure satisfaction.
- Coordinate with workshop technicians to provide timely customer updates.
- Prepare customer service reports and monitor customer feedback.
- Support customer retention initiatives through proactive communication.
- Maintain excellent customer relationships and contribute to improved service delivery.
Account Personnel - Osun Agri Commodities & Export LTD - Lagos, Nigeria
(2023-01 - 2025-02)
- Prepare invoices for payment and follow up.
- Records all sales and expenses.
- Records stock and inventory.
- Ensure proper filling and documentation.
- Maintenance of cheque register and banking operations.
Territory Manager / Outbound Customer Service Specialist - Prime Life Transform Ltd
(2022-02 - 2025-12)
- Managed customer relationships and ensured high customer satisfaction.
- Achieved sales targets through effective customer engagement.
- Addressed customer concerns and provided timely solutions.
- Identified new business opportunities through customer research.
- Supervised customer service, sales and administrative operations.
- Trained, coached and motivated team members.
- Prepared operational and sales reports for management
HR / Administrative Officer - Prime Life Transform Ltd
(2021-03 - 2022-01)
- Coordinated recruitment and on boarding processes.
- Processed payroll and maintained employee records.
- Managed disciplinary procedures and performance monitoring.
- Maintained confidential documentation.
- Coordinated meetings and managed executive schedules.
- Supported administrative and HR operations.
Customer Service Representative - Prime Life Transform Ltd
(2019-02 - 2021-02)
- Responded to customer enquiries and resolved complaints.
- Promoted company products and services.
- Updated customer information using CRM systems.
- Managed customer follow-ups and debt recovery activities.
- Coordinated logistics and monitored operational compliance.
- Supervised team members and handled customer escalations.
Customer Care Representative - Guaranty Trust Bank Plc
(2015-03 - 2019-01)
- Provided customer support through the Contact Centre.
- Resolved customer enquiries in accordance with bank policies.
- Logged customer interactions accurately using CRM.
- Educated customers on banking products and services.
- Escalated complex issues appropriately.
- Maintained confidentiality while delivering excellent customer service.
- Consistently demonstrated professionalism and excellent telephone etiquette.
Account / Inventory Officer - Sonia Foods Industries Ltd - Ogun State
(2011-07 - 2013-04)
- Prepared invoices and account postings.
- Managed inventory and stock records.
- Processed banking transactions.
- Monitored stock distribution and inventory levels.
- Assisted in debt recovery activities.
College English Instructor (NYSC) - Universal Basic Education - Apa LGA, Benue State
(2008-11 - 2009-10)
- Taught English Language.
- Conducted examinations and assessments.
- Prepared students' academic records and reports.
Education
Bachelor of Science (B.Sc.) - Education Accounting - Imo State University, Owerri, Nigeria (2007)
