Customer Service Officer - Just Drive Autocare - Lagos, Nigeria
(2025-12)
- Respond to customer enquiries through email, phone calls and in-person interactions.
- Resolve customer complaints professionally and within company service standards.
- Schedule vehicle service appointments and maintain accurate customer records.
- Follow up with customers after service completion to ensure satisfaction.
- Coordinate with workshop technicians to provide timely customer updates.
- Prepare customer service reports and monitor customer feedback.
- Support customer retention initiatives through proactive communication.
- Maintain excellent customer relationships and contribute to improved service delivery.
Account Personnel - Osun Agri Commodities & Export LTD - Lagos, Nigeria
(2023-01 - 2025-02)
- Prepare invoices for payment and follow up.
- Records all sales and expenses.
- Records stock and inventory.
- Ensure proper filling and documentation.
- Maintenance of cheque register and banking operations.
Territory Manager / Outbound Customer Service Specialist - Prime Life Transform Ltd
(2022-02 - 2025-12)
- Managed customer relationships and ensured high customer satisfaction.
- Achieved sales targets through effective customer engagement.
- Addressed customer concerns and provided timely solutions.
- Identified new business opportunities through customer research.
- Supervised customer service, sales and administrative operations.
- Trained, coached and motivated team members.
- Prepared operational and sales reports for management
HR / Administrative Officer - Prime Life Transform Ltd
(2021-03 - 2022-01)
- Coordinated recruitment and on boarding processes.
- Processed payroll and maintained employee records.
- Managed disciplinary procedures and performance monitoring.
- Maintained confidential documentation.
- Coordinated meetings and managed executive schedules.
- Supported administrative and HR operations.
Customer Service Representative - Prime Life Transform Ltd
(2019-02 - 2021-02)
- Responded to customer enquiries and resolved complaints.
- Promoted company products and services.
- Updated customer information using CRM systems.
- Managed customer follow-ups and debt recovery activities.
- Coordinated logistics and monitored operational compliance.
- Supervised team members and handled customer escalations.
Customer Care Representative - Guaranty Trust Bank Plc
(2015-03 - 2019-01)
- Provided customer support through the Contact Centre.
- Resolved customer enquiries in accordance with bank policies.
- Logged customer interactions accurately using CRM.
- Educated customers on banking products and services.
- Escalated complex issues appropriately.
- Maintained confidentiality while delivering excellent customer service.
- Consistently demonstrated professionalism and excellent telephone etiquette.
Account / Inventory Officer - Sonia Foods Industries Ltd - Ogun State
(2011-07 - 2013-04)
- Prepared invoices and account postings.
- Managed inventory and stock records.
- Processed banking transactions.
- Monitored stock distribution and inventory levels.
- Assisted in debt recovery activities.
College English Instructor (NYSC) - Universal Basic Education - Apa LGA, Benue State
(2008-11 - 2009-10)
- Taught English Language.
- Conducted examinations and assessments.
- Prepared students' academic records and reports.
