Nkiru Azuka

Goal-oriented customer service and communication expert with experience in events, hospitality and real estate industries. Highly skilled in team collaboration, project coordination, client relations and problem solving. Commended for excellent interpersonal communication and career development into leadership responsibilities.

Has a year's worth of academic research experience studying "Rebranding Education Through Communication" & "Comparative Analysis of the performance of Journalists in Government and Private Media Organisations".

Creative Director - Kiki Swanky Couture

(2026-04)

Contributing to brand growth and client engagement by providing creative direction, effective coordination, and innovative ideas for ongoing fashion and styling projects.

Head, Customer Care Department - Pazino Engineering & Construction Company Ltd - Lagos, Nigeria

(2024-05 - 2026-03)

• Promoted from Customer Service Representative to Head of Customer Care based on performance and professionalism.
• Improved client communication and follow-up processes, contributing to smoother issue resolution.
• Coordinated customer care operations and supported effective communication across teams.
• Assisted in onboarding and mentoring new hires on departmental procedures and customer engagement standards.

Customer service representative/Front office executive - Maple Hotel - Lekki, Lagos, Nigeria

(2020-02 - 2023-05)

• Contributed to consistent fully booked periods through effective reservation management, guest communication, and proactive planning.
• Maintained positive guest experiences by responding promptly to inquiries, resolving concerns professionally, and coordinating effectively with internal teams.
• Supported smooth front office operations by managing bookings, guest requests, and administrative tasks in a fast-paced hospitality environment.

Event/Marketing Coordinator - Shuga Entertainment (Live Band) - Lagos, Nigeria

(2018-08 - 2019-07)

• Successfully coordinated major events through effective planning, teamwork, and communication with executives, band members, and.
• Strengthened client and executive relationships by ensuring smooth event execution, timely coordination, and efficient management of event logistics and schedules.

Radio Presenter - (NATIONAL YOUTH SERVICE CORPS MEMBER) - Cross River Broadcasting Corporation (CRBC) - Ikom

(2016-12 - 2017-10)

• Presented news bulletins, live programs and voiced audio content

Radio Presenter and Producer - Tin City 104.3FM Radio (owners of Keimo Media) - Jos

(2016-07 - 2016-12)

• Researched and developed content ideas using local and foreign news events and sourcing guests for programs presented.
• Presented news on air, recorded audio programs and gathered news.

B.A - Mass Communication - University of Jos (2012 - 2015)

Diploma - Mass Communication - University of Jos (2008 - 2010)