Programmes & Operations Manager at SHE MEANS BUISNESS/ DIGITAL WOMEN AFRCIA (2026-05 – Present)
- Design, plan, and execute Digital Women Africa's training programs, workshops, and events from concept to completion
- Develop systematic processes for program delivery, participant management, and impact measurement
- Manage partnerships with corporate sponsors, training facilitators, and community organizations
- Coordinate logistics for all programs including venue management, materials preparation, and participant communication
- Track program outcomes, gather feedback, and produce impact reports for stakeholders
- Manage program budgets and ensure cost-effective delivery
- Build and maintain a database of participants, mentors, and partners
- Develop Standard Operating Procedures (SOPs) for all program activities
- Develop and execute Digital Women Africa's social media strategy across Instagram, LinkedIn, and Facebook
- Create content briefs and calendars aligned with program activities, impact stories, and community engagement goals
- Brief and coordinate with Fernhill Digital's creative team for content production (Reels, graphics, videos, etc.)
- Manage community engagement including responding to messages, comments, and inquiries
- Identify compelling stories from participants and programs to feature across platforms
- Build relationships with media partners and secure coverage for Digital Women Africa initiatives
- Track social media metrics and adjust strategy based on performance data
- Oversee posting schedules and ensure consistent brand voice across all channels
- Identify and leverage partnership opportunities for expanded reach
Programme Coordinator at GAIA AFRICA (2025-03 – 2026-05)
Orchestrated the design and management of a 12-month annual program calendar, aligning educational and wellness initiatives with strategic organizational objectives to maximize community impact and members' engagement. Directed the end-to-end execution of mission-critical programs, implementing rigorous tracking mechanisms that guaranteed 100% adherence to delivery timelines and high-quality performance standards.
- Designed innovative educational and networking programmes including workshops, masterclasses, webinars, seminars, roundtables, mini club events and other social activities
- Ensured seamless coordination of all programme functions, including registration, setup, food & beverage and technical requirements
- Created Pre and Post events briefs
- Monitored registrations, tracked RSVPs and addressed inquiries or issues
- Built and maintained strong relationships with members, external partners and industry experts
- Worked closely with Brand Communications and graphic designers to develop content and promotional materials
Program Administrator at BERACHAH CHILDREN'S ORGANISATION (2022-01 – 2024-10)
Pioneered the systematic analysis of sector-specific indicators and trends to identify new growth opportunities, translating field data into actionable insights for executive management decisions. Architected a robust program performance management framework that streamlined project monitoring, ensuring all technical standards were exceeded and deadlines met without quality compromise. Directed comprehensive logistics and supply chain operations for rural community outreaches, maintaining 100% compliance with statutory regulations and internal value-based operating procedures.
Transformed organisational capability by designing staff development programs and volunteer training modules, building high-performing teams to support scalable community initiatives. Championed a multi-agency engagement mechanism to co-create solutions for complex community needs, effectively managing the foundation's public image and stakeholder trust across all operational centres.
Front Office / Guest Relations Manager at MORNING SIDE SUITES (2012 – 2014)
- Maximised revenue and occupancy rates through daily strategic reviews of occupancy status and sales strategy implementation
- Elevated service standards by training front office personnel and conducting rigorous performance reviews to ensure prompt issue resolution
- Managed financial integrity by enforcing strict cash handling policies and preparing detailed monthly financial reports for management
- Overseen complex logistics, procurement, and asset management to ensure seamless day-to-day operations of the facility
Guest Relation Officer at WESTFOSTER HARBOUR (2010 – 2012)
- Enhanced the guest experience by serving as the primary liaison for high-profile clients, ensuring 100% satisfaction with amenities and services
- Directly managed daily billing, payments, and account settlements, maintaining accurate financial records for all guest interactions
Executive Assistant to the Chairman at LINKSERVE LIMITED (2008 – 2009)
- Streamlined executive operations by maintaining a high-stakes diary, managing complex itineraries, and representing the Chairman in key meetings
- Synthesized critical data into professional reports and correspondence to support high-level decision-making
