Nnenna Udeakaji

Dedicated and result-driven customer service professional with extensive experience in administrative roles, seeking to leverage strong communication and organizational skills. Passionate in engaging and building rapport with customers, efficiently manage inquires, and deliver exceptional service. Keen to identifying customer needs, promoting products, and converting prospects.

Highly organized with a keen eye for details and a commitment to providing excellent services that enhances customer satisfactions and drives business growth.

School Administrator/Academic Supervisor - Excellence Leadership Academy

(2024-09 - 2025-11)

• Streamlined administrative operations across the institution, ensuring optimal resource allocation and daily efficiency.
• Supervised and evaluated a team of 10 teachers spanning Primary 1 to 4, maintaining high academic standards.
• Coordinated school events, academic schedules, and examinations, eliminating scheduling conflicts across multiple grade levels.
• Organized strategic staff meetings and professional development workshops, improving overall teacher collaboration.
• Cultivated positive relationships by serving as the primary liaison between parents, teaching staff, and senior management.

Customer Representative/Social Media Manager - Belmark Prints and Brands

(2023-03 - 2024-09)

• Leveraged product knowledge and persuasive communication to successfully manage and retain a portfolio of over 300 clients.
• Managed brand reputation across social media platforms, efficiently handling 20 to 50 customer inquiries daily.
• Collaborated with marketing and sales teams to design targeted campaigns, steadily generating qualified business leads.
• Analyzed customer feedback to identify systemic issues, leading to new communication policies that reduced complaints.
• Communicated tailored product features to prospective clients, directly aligning solutions with their strategic business plans.

Administrative Support (National Youth Service) - National Assembly Complex

(2022-03 - 2023-02)

• Served as the primary point of contact for high-level internal and external communications, ensuring professional liaison between departments.
• Coordinated daily office operations, including managing executive calendars, scheduling critical appointments, and organizing high-priority meetings.
• Assisted in office budget management and tracking expenses, ensuring strict adherence to strict operational cost limits.
• Arranged complex domestic and international travel itineraries while managing logistics for corporate events to guarantee seamless execution.

Desk Officer - Tasly Drug Company

(2021-09 - 2022-01)

• Provided front-line support to clients and visitors, efficiently addressing high volumes of inquiries and resolving issues to secure a positive company image.
• Managed incoming and outgoing digital communications, including routing phone calls and emails to ensure fast response times for stakeholders.
• Maintained and updated confidential records with absolute accuracy, establishing a streamlined file system for easy accessibility.

B.Sc. - Political Science - Nnamdi Azikiwe University, Awka

National Diploma - Political Science - Nnamdi Azikiwe University, Awka